Account Manager - Customer Retention & Upselling | Remote

Pavago; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Pavago is seeking an Account Manager to manage a portfolio of existing customer accounts, drive retention, and expand revenue remotely in the United States. You will build relationships with key stakeholders, conduct regular reviews, and coordinate with internal teams to resolve issues.

The role emphasizes identifying renewal risks and opportunities for upsell/cross-sell while maintaining accurate CRM records and forecasting. Strong communication and CRM skills are essential.

Qualifications

• 2+ years of account management, customer success, or sales experience.
• Strong customer relationship-building skills.
• Commercial mindset with experience identifying expansion opportunities.
• Strong communication and problem-solving ability.
• Experience working with CRM systems.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Conduct regular account reviews and customer check-ins.
• Build relationships with key stakeholders.
• Identify renewal risks and proactively resolve concerns.
• Identify upsell and cross-sell opportunities.
• Coordinate internally to resolve customer issues.
• Maintain accurate account notes, opportunities, and forecasts in the CRM.
• Achieve retention and expansion revenue targets.

Skills

Account management experience

Customer success

Sales experience

CRM experience

Communication skills

Tools

CRM software

Job description

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

• Manage a portfolio of existing customer accounts
• Conduct regular account reviews and customer check-ins
• Build relationships with key stakeholders
• Identify renewal risks and proactively resolve concerns
• Identify upsell and cross-sell opportunities
• Recommend additional products or services based on customer needs
• Coordinate internally to resolve customer issues
• Maintain accurate account notes, opportunities, and forecasts in the CRM
• Achieve retention and expansion revenue targets

Requirements

• 2+ years of account management, customer success, or sales experience
• Strong customer relationship-building skills
• Commercial mindset with experience identifying expansion opportunities
• Strong communication and problem-solving ability
• Experience working with CRM systems
• Comfortable managing multiple customer accounts simultaneouslyResults-driven and comfortable working against retention and revenue KPIs

What Success Looks Like

• Strong customer retention and renewal rates
• Consistent upsell and cross-sell revenue
• Healthy, engaged customer relationships
• Early identification of at‑risk accounts
• Accurate CRM and account forecasting
• Consistent achievement of expansion targets

Interview Process

• Initial Screening Call
• Spark Hire Video Interview
• Recruiter Interview
• Client Interview
• Offer & Onboarding