Customer Operations Specialist

Pavago; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Pavago is seeking a Customer Operations Specialist to manage contract lifecycle operations, CRM accuracy in Salesforce, and customer workflows for one of our clients. This remote, full-time role focuses on execution from initiation to completion and maintaining clean customer records.

You will coordinate contract follow-ups, support recurring revenue operations, and drive process improvements. The ideal candidate is highly organized, detail-oriented, and comfortable communicating with customers

Qualifications

• 2–4 years in customer operations, contract administration, billing, or operations support.
• Hands-on experience with Salesforce and DocuSign.
• Proficient with Excel and Google Sheets.
• Excellent written and verbal English communication.
• Comfortable with outbound customer communication and follow-up.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a remote environment.

Responsibilities

• Manage customer contracts from initiation through execution and maintain accurate records.
• Update contract trackers and Salesforce with customer and contract data; monitor renewals.
• Reach out to customers to explain pricing and terms; send agreements via DocuSign.
• Support recurring revenue operations and prepare operational reports.

Skills

English communication

Organizational skills

Attention to detail

Multi-tasking

Remote collaboration

Tools

Salesforce

DocuSign

Microsoft Excel

Google Sheets

Job description

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Customer Operations Specialist to manage contract lifecycle operations, Salesforce CRM accuracy, and customer operational workflows.

This is an execution-focused role where you’ll oversee contracts from initiation through execution, maintain accurate customer records, coordinate contract follow-ups, and support recurring revenue operations. If you’re highly organized, detail-oriented, and enjoy structured operational work, this is a great opportunity.

Responsibilities

Contract Management & Execution

Manage customer contracts from initiation through execution. Maintain accurate contract records, terms, and customer information. Ensure documentation is complete, compliant, and audit-ready. Organize and maintain contract documentation.

CRM & Contract Tracking

Maintain contract trackers using Excel or Google Sheets. Monitor renewals, contract status, and account updates. Update Salesforce with accurate customer and contract information. Maintain clean, organized CRM records.

Customer Communication

Contact customers regarding contract execution and follow-ups. Explain pricing, service agreements, and contract details. Send agreements through DocuSign and follow up until completion. Record customer interactions within Salesforce.

Revenue Operations & Documentation

Support recurring revenue operations and account updates. Assist with AutoPay enrollment and billing-related follow-ups. Prepare operational reports and maintain accurate documentation. Identify opportunities to improve contract and operational workflows.

Required Experience & Skills

• 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
• Hands-on experience with Salesforce (or similar CRM) and DocuSign.
• Strong proficiency with Microsoft Excel and Google Sheets.
• Excellent written and verbal English communication skills.
• Comfortable with outbound customer communication and follow-up.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a remote environment.

Nice to Have Experience

Nice to Have Experience with recurring revenue (RMR), billing, or collections. Experience in SaaS, subscription, or service-based businesses. Background managing high-volume contract workflows.

What Success Looks Like

• Accurate and timely contract execution.
• High-quality Salesforce and CRM data.
• Strong customer follow-up and communication.
• Efficient contract turnaround times.
• Reliable operational reporting and documentation.

Interview Process

1. Initial Recruiter Screening
2. Recruiter Interview
3. Client Interview
4. Offer & Onboarding