Account Manager (Contract)

VideoScale, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

VideoScale, LLC is seeking a client-facing coordinator to onboard new subscription clients, translate briefs into actionable editing instructions, and keep projects on schedule with our turnaround promises.

You will manage revisions, serve as the trusted single point of contact, and identify at-risk accounts early while continuously improving the processes and templates the team relies on.

Qualifications

• Client-facing experience and relationship ownership with clients.
• Ability to translate briefs into clear editing instructions.
• Excellent written and spoken English.
• Strong organization with tracked briefs, timelines and revisions.
• Maintains composure when managing multiple accounts.
• Proactively flagging issues before clients notice them.
• Attention to details like logos, aspect ratios, and names.
• Curiosity to continuously improve processes.

Responsibilities

• Onboard new subscription clients and set expectations from day one.
• Turn client briefs into clear, editable instructions for editing team.
• Keep every project moving on schedule and within turnaround promises.
• Manage revision rounds and confirm feedback was applied.
• Be the single point of contact clients trust and enjoy hearing from.
• Notice expansion moments without being pushy.
• Surface at-risk accounts early so churn is prevented.
• Improve the systems and templates the team uses.

Skills

Client-facing experience

Video literacy

Clear English

Organization

Calm under volume

Proactive

Detail-oriented

Curiosity

Job description

• Client-facing experience: you've owned relationships, not just replied to tickets
• Video literacy: you can read a brief and translate it into an editor's language
• Clear English: excellent written and spoken communication
• Organization: briefs, timelines, and revisions all tracked — nothing slips
• Calm under volume: several accounts moving at once doesn't rattle you
• Proactive: you flag problems before the client notices them
• Detail-oriented: wrong logo, wrong aspect ratio, wrong name — you catch it
• Curiosity: you keep tightening the process you inherited

What you'll do

Day-to-Day

• Onboard new subscription clients and set expectations from day one
• Turn client briefs into clear, editable instructions for the editing team
• Keep every project moving on schedule and inside our turnaround promises
• Manage revision rounds and confirm feedback was actually applied
• Be the single point of contact clients trust and enjoy hearing from
• Notice natural expansion moments without ever getting pushy
• Surface at-risk accounts early so nothing churns quietly
• Improve the systems and templates the whole team runs on

How We Work at VideoScale

These are the principles that are at the core of our team and drive us every day.

Customer First

Every decision starts with the client. We anticipate what they need before they have to ask.

Take Ownership

We own our work, our mistakes, and our follow-ups — problems get solved, not passed along.

High standards on the 100th video, not just the first. Craft is the product.

Spirit-Centric

We seek God's direction in how we build, lead, and serve the people around us.

We test new tools, techniques, and workflows, and we keep learning out loud.

Follow-Through

We honor commitments and hit deadlines. Our word and our work match.

Shared Success

When VideoScale wins, the team wins. Great work gets recognized and rewarded.