Delivery Analyst

VideoAmp, Inc.; New York (NY); Remote; USD 104,000 - 110,000; Full time

Benefits offered by this job

Equity participation included

Discretionary & flexible PTO + company

Medical, dental & vision

401(k) with matching

Parental leave

Commuter benefits

Job summary

VideoAmp is seeking a Delivery Analyst to join our growing Professional Services team. You will be the day-to-day owner of client onboarding, platform delivery, and ongoing support for VideoAmp's measurement clients, partnering with Account Management and Solutions Engineering to ensure timely configuration and delivery.

This entry-level role emphasizes attention to detail, data mapping, and reporting delivery, with growth opportunities in client-facing delivery and upsell initiatives.

Qualifications

• Experience with onboarding and client delivery processes is a plus.
• Ability to map data and report requirements with clients.
• Strong communication and organizational skills for managing multiple accounts.

Responsibilities

• Lead client onboarding calls and confirm measurement scope and deliverables.
• Configure platforms and manage data mappings and metadata.
• Build dashboard reporting per contract and create templated client decks.
• Create and manage tickets for onboarding, QA, and troubleshooting (JIRA).
• Support quarterly account reviews and renewal opportunities.

Skills

Multitasking

Data platforms

JIRA

Excel & PowerPoint

Cross-functional collaboration

Communication skills

Tools

JIRA

Job description

Delivery Analyst

Location: NYC | Remote | $104,000 - $110,000 + Equity + Benefits

About VideoAmp

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work every day. We believe that accomplishing something great requires a special group of people who work hard, drive results, and have a blast while doing it - people who challenge the status quo and embody our values.

We believe great work requires great people - people who say "I'll find a way" instead of "it can't be done."

The Role

VideoAmp is looking for a Delivery Analyst to join our growing Professional Services team. Are you a detail-oriented, client-focused problem-solver who thrives on turning technical measurement setup into a smooth client experience? Let's talk.

As an entry-level Delivery Analyst, you will be the day-to-day operational owner of client onboarding, platform delivery, and ongoing support for VideoAmp's measurement clients. You will partner closely with Account Management and Solutions Engineering to make sure every client's platform, reporting, and data needs are configured, delivered, and maintained accurately and on time.

What You'll Do

Client Onboarding

Partner with Account Management to schedule and help lead onboarding calls, confirming measurement scope, deliverables, and service expectations.

Send onboarding workbooks to clients and submit tickets for any setup items that are not self-service, looping in Solutions Engineers to address technical questions.

Platform Configuration & Data Management

Build and maintain custom audiences within the platform based on client-defined criteria.

Own creative fingerprinting for RaaS/CTV measurement, as captured in the client's digital data onboarding workbook.

Request and validate metadata mapping before building any client deliverable.

Open and manage tickets for pixel QA and discrepancy checks, escalating to Account Management when a client is unresponsive to changes that could impact renewal or upsell opportunities.

Reporting & Deliverables

Build and deliver platform dashboard reporting stipulated in the client's contract/order.

Build templated and contracted reporting decks in partnership with Account Management, who provides templates and any bespoke upsell content and owns final delivery of assets to the customer.

Support & Troubleshooting

Create and manage JIRA tickets for onboarding and troubleshooting needs.

Support troubleshooting of platform issues, including data discrepancies, report failures, and access issues.

Manage support requests tied to known product limitations (e.g., walled-garden reporting, local measurement).

Ongoing Account Support

Support recurring Office Hours and quarterly Account Reviews.

Provide input into billing-related reporting and account-specific trackers.

Contribute context and ticket history to escalations related to product issues, feature gaps, or revenue risk.

Stay informed on account plans, renewals, and capability upsell opportunities to help flag risk or growth signals.

What You'll Bring

• Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables simultaneously without dropping details.
• Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts such as pixels, tags, and data mapping.
• Fluency in Microsoft Excel and PowerPoint; comfort learning new internal platforms and tools.
• Strong written and verbal communication skills, with the ability to work cross-functionally with Sales, Account Management, and Solutions Engineering.
• A proactive, QA-focused mindset with an interest in building repeatable, scalable delivery processes.
• Ability to navigate ambiguity and elevate appropriately when client needs or risks arise.

Nice-to-Haves

• Experience with pixel/tag implementation, ad serving platforms, or digital audience measurement.
• Familiarity with CTV, cross-screen, or walled-garden measurement concepts.
• Experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry.

Compensation & Benefits

• $104,000 - $110,000 (commensurate with experience)
• Equity participation included
• Discretionary & flexible PTO + Spring, Summer & Winter company breaks
• Inclusive and comprehensive medical, dental & vision
• 401(k) with matching - HSA & FSA
• Paid Maternity & Parental Leave for all family additions
• Cell phone & wifi reimbursement - Commuter benefits

Our Values

01 One VideoAmp

We win together

We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent - because when one of us succeeds, we all do.

02 Own the Outcome

Accountability + Empowerment

We take full responsibility for results, not just tasks. We act with urgency,