Account Manager, Construction Owners

Argonaut Management Services, Inc; Richmond (VA); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Argo Group seeks an Account Manager for its Construction, Owners line, to support underwriting through superior customer service and accurate processing of transactions. The role is onsite 5 days a week in Richmond, with several other major metro locations and a focus on collaboration with underwriters and brokers.

The position requires strong communication, organization, and analytical skills, with a willingness to travel minimally and adapt to a fast-paced environment.

Qualifications

• General knowledge of commercial insurance strongly preferred.
• Must function effectively in a time sensitive, high-volume environment.
• Able to work autonomously in a fast-paced, production-oriented setting.

Responsibilities

• Analyze and process account inquiries, endorsements, and changes within service standards.
• Follow internal guidelines to ensure accuracy and compliance.
• Conduct underwriting file analysis to identify forms and endorsements.
• Assist underwriters to enhance division performance using systems and guidelines.
• Develop relationships with underwriters, customers, and partners to provide high quality service.
• Set up rating, issue binders, and send quotes on behalf of underwriters.
• Interact with brokers for information, subjectivities, and inquiries.
• Review inspection reports and follow up on observations affecting coverage.
• Attend broker visits and participate in projects as assigned.

Skills

Customer service

Time management

Analytical skills

Communication

Education

High School diploma or equivalent

College coursework or degree preferred

Tools

Word

Excel

Outlook

Job description

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

A Brief Overview

Argo Group currently has a challenging opportunity for an Account Manager in their Construction, Owners line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.

This role will work onsite 5x per week from our New York City, Chicago, Richmond, or Omaha office.

The primary duties and responsibilities of the role are:

• Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
• Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
• Conduct underwriting file analysis, including identifying forms and endorsements to be used in policy.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high quality service to clients.
• Setup rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
• Participate in projects and other dues as assigned.
• Attend broker visits when appropriate.

Core qualifications and requirements for this position include:

• High School diploma or equivalent; college course work or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
• Able to work autonomously in a fast paced, production-oriented environment.
• Strong oral, written, organizational, analytical and prioritization skills.
• Ability to maintain a positive working relationship with agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Richmond Pay Range: $24.42/hr - $34.18/hr

Albany and Chicago Pay Range: $26.92/hr - $37.71/hr

Los Angeles and New York City Pay Range: $29.42/hr - $41.14/hr

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

• In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.