Account Manager, Construction Owners

Clearbrook Group Services Inc.; Richmond (VA); On-site; USD 69,974,000 - 97,939,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Annual bonus

Job summary

Argo Group, an underwriting entity of Clearbrook Group Holdings, seeks an Account Manager for its Construction/Owners line. The role provides support to underwriting through customer service, processing of underwriting transactions, data research and analysis.

It requires coordinating with brokers and underwriters to ensure accurate, timely service and adherence to guidelines. The position will be on-site 5x per week in one of several offices and offers a base salary with a bonus potential, plus

Qualifications

• High School diploma or equivalent; college coursework preferred.
• General knowledge of commercial insurance.
• Ability to function in a time-sensitive, high-volume environment.
• Strong written and verbal communication; professional demeanor.
• Willingness to travel on a minimal basis.

Responsibilities

• Analyze and process account inquiries, endorsements, and changes within service standards.
• Follow internal guidelines to ensure accurate processing of transactions.
• Conduct underwriting file analysis and identify forms/endorsements.
• Assist underwriters to enhance division performance using systems and guidelines.
• Develop relationships with underwriters, customers, and partners to provide high-quality service.
• Set up rating, issue binders, and send quotes on behalf of underwriters.
• Interact with brokers to gather underlying information and address inquiries.
• Review inspection reports and follow up on observations affecting coverage.
• Participate in projects and attend broker visits as needed.

Skills

Customer service

Analytical skills

Oral & written communication

Time management

Education

High School diploma or equivalent

College coursework or degree preferred

Tools

Word

Excel

Outlook

Job description

Company Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description A Brief Overview

Argo Group currently has a challenging opportunity for an Account Manager in their Construction, Owners line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners. This role will work onsite 5x per week from our New York City, Chicago, Richmond, or Omaha office.

Primary duties and responsibilities

• Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
• Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
• Conduct underwriting file analysis, including identifying forms and endorsements to be used in policy.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high quality service to clients.
• Setup rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
• Participate in projects and other dues as assigned.
• Attend broker visits when appropriate.

Core qualifications and requirements

• High School diploma or equivalent; college course work or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
• Able to work autonomously in a fast paced, production-oriented environment.
• Strong oral, written, organizational, analytical and prioritization skills.
• Ability to maintain a positive working relationship with agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Richmond Pay Range: $24.42/hr - $34.18/hr

Albany and Chicago Pay Range: $26.92/hr - $37.71/hr

Los Angeles and New York City Pay Range: $29.42/hr - $41.14/hr

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program- including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.