Account Manager, Commercial Lines (Hybrid)

TGG Accounting; Franklin (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TGG Accounting is seeking an Account Manager – Commercial Lines to serve as the primary contact for a book of approximately 200 small commercial accounts with $2–$4 million in total premium.

You will manage renewals, endorsements, certificates, and client inquiries using AMS360, ensuring accuracy, responsiveness, and compliant service in a collaborative hybrid work environment. Previous commercial lines experience and a Property & Casualty license are preferred.

Qualifications

• The ideal candidate will have prior Commercial Lines insurance experience and be comfortable independently managing a high-volume book of small commercial accounts.
• This role is best suited for an organized, process-driven professional who can balance competing priorities without sacrificing accuracy or responsiveness.

Responsibilities

• Serve as the primary point of contact for assigned small commercial clients.
• Manage approximately 200 commercial accounts while maintaining strong client relationships and retention.
• Handle client requests, policy changes, billing questions, certificates, endorsements, audits, and other service needs.
• Manage the renewals process from start to finish, including gathering documentation, reviewing coverage, preparing proposals, and comparing available markets.
• Process endorsements, certificates, audits, and policy changes accurately within AMS360.
• Respond to client needs promptly while meeting established service-level expectations and deadlines.
• Maintain a minimum client and renewal retention target of 90%.
• Collaborates with Associate Account Managers, Team Leaders, Marketing, and insurance carriers to solve issues and maintain efficient workflows.
• Communicate proactively with clients and internal partners regarding outstanding information, renewals, changes, and service issues.
• Use AMS360 and other insurance technologies to maintain accurate account records and manage daily workflows.
• Contribute to a collaborative team environment focused on responsive service, organization, and long-term client relationships.

Skills

Commercial Lines insurance

High-volume account management

Client-focused communication

Detail-oriented

Tools

AMS360

EPIC

Job description

TGG Accounting is seeking an Account Manager – Commercial Lines to serve as the primary contact for a book of approximately 200 small commercial accounts with $2–$4 million in total premium.

You will manage renewals, endorsements, certificates, and client inquiries using AMS360, ensuring accuracy, responsiveness, and compliant service in a collaborative hybrid work environment. Previous commercial lines experience and a Property & Casualty license are preferred.