Account Manager - Commercial Lines

The Bulow Group, Inc.; Tinley Park (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

The Bulow Group is reimagining business insurance for the modern economy. We partner with companies building the future, ensuring they are protected from all angles.

The Commercial Lines Account Manager role oversees day-to-day service, strategy, and execution for commercial programs, serving as the primary client contact and driving risk management and client advocacy across all lines.

Qualifications

• Excellent verbal and written communication skills.
• Natural problem-solver focused on best client outcomes.
• Develops strong relationships with clients, carriers, and teams.
• Ability to manage multiple priorities under pressure.
• Thrive in a collaborative team environment.
• Delivers high-quality client experiences with attention to detail.

Responsibilities

• Oversee day-to-day service, strategy, and execution for commercial programs.
• Be primary contact for assigned clients with strong service delivery.
• Educate clients on coverages, exclusions, and risk exposures.
• Respond promptly to inquiries and service requests.
• Identify opportunities to strengthen insurance and risk programs.
• Maintain client satisfaction and retention through engagement.
• Manage new business and renewal process from planning to delivery.
• Analyze client operations to identify coverage gaps and risks.
• Develop renewal strategies with Producers and team.
• Gather underwriting information and maintain exposure data.
• Coordinate with underwriters through marketing, quoting, renewal.
• Review terms and negotiate improvements when appropriate.
• Prepare proposals, comparisons, and recommendations for clients.
• Stay informed on carrier products and market conditions.
• Maintain files and documentation in the agency system.

Skills

Client Relationship Management

Advocacy Mindset

Relationship Builder

Organized Under Pressure

Collaborative

Client-Focused

Tools

Applied Epic

Carrier portals

Microsoft 365

Job description

The Bulow Group is reimagining business insurance for the modern economy. We partner with companies building the future, ensuring they are protected from all angles.

We help 100's of businesses focus on what matters most - their product or service - while being that strategic advisor to cover their blind spots. From hospitality and construction to private equity and law firms, our goal is to support their ambitious growth and give them the confidence to scale.

Founded in 2013 by brothers Mike and Tom Bulow, The Bulow Group set out to create a brokerage built on relationships, culture, and best-in‑class practices. Since day one, we’ve been a trusted leader in commercial property & casualty insurance and employee benefits.

To our team, we are a people‑first organization that believes exceptional client service starts with valuing and empowering our employees.

We live by the Gold Standard—approaching every challenge with curiosity, collaboration, and a commitment to excellence.

The Bulow Group is an award‑winning agency and a Top Insurance Employer.

About the role

The Commercial Lines Account Manager is responsible for overseeing the day-to-day service, strategy, and execution of commercial insurance programs for both existing and prospective clients. This role serves as the primary point of contact for assigned clients, ensuring high-quality service delivery and strategic risk management consultation across all commercial lines. This position is both client-facing and operational, requiring strong technical expertise, relationship management skills, and a commitment to client advocacy.

What you'll do

• Client Relationship Management
• Build and maintain strong relationships through proactive communication and service.
• Conduct policy review and educate clients regarding coverages, exclusions, and risk exposures.
• Respond promptly and professionally to client inquiries, service requests, and coverage questions.
• Serve as an advisor by identifying opportunities to strengthen client insurance and risk management programs.
• Maintain a high level of client satisfaction and retention through consistent engagement and follow-through.
• New and Renewal Business Management
• Manage the new business and renewal process from planning through policy delivery.
• Analyze client operations and exposures to identify coverage concerns and risk management opportunities.
• Develop new business and renewal strategies in collaboration with Producers and internal team members.
• Gather underwriting information and maintain accurate exposure data.
• Coordinate with carrier underwriters throughout the marketing, quoting, and renewal process.
• Review terms, identify coverage gaps, and negotiate improvements when appropriate.
• Prepare proposals, coverage comparisons, and recommendations for client presentations.
• Maintain knowledge of carrier products, underwriting appetites, and market conditions.
• Policy Service and Administration
• Ensure client files, activities, and documentation are accurately maintained within the agency management system.
• Assist with day-to-day policy changes, billing questions, audits, and rewrites
• Work closely with Producers, CSRs, CSAs, Claims Advocates, and other service team members.
• Mentor and support service staff assigned.
• Participate in process improvement initiatives and workflow development.
• Contribute to agency retention, growth, and client satisfaction goals.

Qualifications

• Communication - Excellent verbal and written communication skills.
• Advocacy Mindset - Natural problem-solver who is committed to achieving the best outcome for clients.
• Relationship Builder – Develops strong relationships with clients, carriers, and internal teams.
• Organized Under Pressure - Manage multiple priorities and deadlines in a fast‑paced environment.
• Collaborative – Thrives in a team environment and contributes to collective success.
• Client-Focused – Consistently delivers a high-quality client experience while maintaining attention to detail

Nice to haves

• Active Property & Casualty License required.
• Minimum of five (5) years of Commercial Lines Account Management experience preferred.
• Proficiency in Applied Epic, carrier portals and Microsoft 365 applications.