Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Covington (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation time

Sick time

401K with employer match

Career progression

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new growth. The role combines client servicing with renewal negotiations and policy administration.

The ideal candidate has 3–5 years in account management or 5+ in insurance, with active P&C licensing. IOA offers health insurance, a supportive culture, and strong career progression within a flexible hybrid/remote work model.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

CIC or equivalent

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new growth. The role combines client servicing with renewal negotiations and policy administration.

The ideal candidate has 3–5 years in account management or 5+ in insurance, with active P&C licensing. IOA offers health insurance, a supportive culture, and strong career progression within a flexible hybrid/remote work model.