Account Manager, Commercial

Birdeye Inc.; Dallas (TX); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

401(k) with match

Remote-friendly

Parental leave

Employee groups

Growth opportunities

Job summary

Birdeye Inc. is seeking an Account Manager with a proven track record in renewals and expansion sales to join our team. You should have experience with consultative sales processes and selling SaaS/AI across mid-size companies in various industries.

Your ability to strategically build relationships comes from strong account planning, listening, and communicating the value of our product. You will manage renewals, rightsizing contracts, and collaborate with Customer Success, Growth and Marketing.

Qualifications

• 3+ years of relevant account management experience.
• 3+ years of SaaS sales cycle experience.
• Excellent written, verbal and presentation skills.
• Well organized with time management.
• Experience with CRM and sales productivity tools like Outreach or SalesLoft.
• Ability to build relationships at all levels and strategic account planning.

Responsibilities

• Achieve and exceed monthly pipeline and sales targets via renewals and expansion.
• Collaborate with Customer Success to identify white space and present account plans to leadership.
• Work with Growth and Marketing to identify and prioritize accounts for growth.
• Maintain an accurate pipeline in CRM with clear notes.
• Prospect and request referrals within existing accounts.
• Leverage digital marketing experience.
• Build rapport rather than aggressive sales tactics.

Skills

Account management

SaaS sales

Renewals & expansion

CRM proficiency

Communication skills

Tools

Outreach

SalesLoft

Job description

About this position

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.
Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com .

About Birdeye Inc.

About the role

We’re looking for an Account Manager who has a proven track record of exceeding quota via renewals and expansion sales. You should have experience with consultative sales processes, selling SaaS /AI (ideally Customer Experience and Presence Management) and working with mid-size companies, across a variety of industries. In your previous roles, you should have experience preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations.

Your ability to strategically build relationships at all levels comes from excellent account planning, solid listening skills, and being able to communicate the personal and business value of our product. You also have a strong understanding of success metrics including product adoption, contract renewal attainment, and overall growth of your account base.

What you'll do

• Achieve and consistently exceed monthly pipeline and sales targets via account renewals and expansion
• Collaborating with Customer Success to identify white space opportunities, while developing and confidently presenting account plans to our senior leadership.
• Work with the Growth and Marketing teams to identify and prioritize the best accounts for growth.
• Consistently build and deliver an accurate pipeline via CRM, including clear and concise notes.
• Comfort in prospecting and asking for referrals in the existing Account base.
• Experience with digital marketing
• You prefer building rapport with customers over annoying, aggressive sales tactics

Qualifications

• 3+ years of relevant account management experience
• 3+ years of SaaS sales cycle experience
• Excellent written, verbal and presentation skills
• Well organized with effective activity and time management skills
• Understanding of strategic account planning and identifying white space opportunities
• Experience with CRM and sales productivity tools like Outreach or SalesLoft
• Be a team player, you enjoy getting your hands dirty when needed
• You LOVE work as much as we do and can dedicate your life to this while it gets off the ground

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!