Account Manager, Collections

Orion Digital; California; Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Flexible remote work

Health benefits

Stock options

Flex vacation

Wellbeing programs

Job summary

Orion Digital is seeking a motivated professional to leverage negotiation and persuasion skills to help customers return to financial stability. This remote role offers a base salary plus commissions, with a structured 8-hour schedule Monday to Friday.

You will manage repayment solutions, respond to inquiries, and maintain detailed records while acting as a brand ambassador for Orion Digital, supporting growth in a fast-paced environment.

Qualifications

• Mission driven and self-motivated.
• Able to stay focused and prioritize core responsibilities.
• At least 1+ years in collections/AR (first or third party).
• Experience in a high-volume KPI-driven contact centre is a plus.
• Proficient with MS Office and basic digital tools.
• Excellent verbal and written communication; highly persuasive.

Responsibilities

• Negotiate repayment solutions while focusing on retention.
• Contribute to a high-performing team and meet targets.
• Decide to accept, reject, or amend payment terms and settlements.
• Respond promptly to inquiries and defuse difficult situations.
• Manage multiple files with accurate records; multitasking is essential.
• Handle all collections-related questions and adhere to policies.

Skills

Negotiation

Customer service

Communication

Problem solving

Time management

Persuasion

Attention to detail

Multitasking

Tools

MS Office

Word

Outlook

Excel

ChatGPT

Windows

Job description

Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!

The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions

What you’ll do:

• Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
• Be a part of a high performing team and strive to exceed individual daily and monthly targets.
• Use your exceptional decision‑making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
• Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
• Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
• Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
• Monitor and resolve payment related discrepancies.
• Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.

What you'll need:

• To be mission driven, self‑motivated.
• To maintain focus and ruthlessly prioritize your core job responsibilities.
• At least 1+ years of experience working in collections/AR, first or third party.
• Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
• Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems.
• Excellent verbal & written communication skills (you're incredibly persuasive!)
• Strong negotiation and conflict resolution skills
• Committed to going above and beyond to find solutions for customers.
• Passionate about personal finance and helping people make positive financial decisions.
• Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)

What's in it for you:

• A generous commission structure
• Regular set 8 hours Monday to Friday
• Opportunities in a fast growing, innovative company (internal mobility and growth!)

Be a part in revolutionizing the way people think of financial services!

Benefits of working with us:

• Fully Remote Work - Unless otherwise specified in the job posting, Orion offers flexible remote work, supported by the tools and resources needed to succeed.
• Comprehensive Health Benefits - Access to medical, dental, and vision coverage plus a Health Spending Account
• Stock Options - Meaningful equity participation aligned with long‑term value creation and company growth
• Flex Vacation - Benefit from paid time off, including vacation and personal days
• Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources