Account Manager - Client Operations - Mobix

Malouf Careers; Summerville (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Life insurance

Disability insurance (short-term)

Disability insurance (long-term)

Company 401K

Product discounts

Job summary

Mobix is seeking an Account Manager to own long-term client relationships and serve as the go-to contact for operational needs. You will manage support tickets, monitor order flow, and keep internal teams aligned to ensure smooth fulfillment for assigned clients.

This role rewards clear communication, attention to detail, and consistent client engagement. You will be the dependable point of contact clients rely on when matters matter most.

Qualifications

• 2+ years in account management, client success, or logistics operations.
• Strong communication skills (written and verbal).
• Detail-oriented with great task tracking habits.
• Calm under pressure and professional handling of client concerns.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients.
• Manage and resolve client tickets quickly and professionally.
• Monitor fulfillment and order flow for accuracy and service quality.
• Track and complete client tasks (relabels, special projects, shipment issues).
• Proactively communicate about disruptions or risks.
• Coordinate internally with Ops and Client Success teams.
• Share insights from client trends or issues to help us improve.

Skills

Account management

Communication

Detail-oriented

Calm under pressure

Independent work

Client success

Tools

CRM software

Ticketing systems

WMS platforms

Job description

Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.

About Us

Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.

About the Role

As an Account Manager, you’ll own long-term client relationships and be their go-to contact for anything operational. You’ll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned.

This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.

What You’ll Do

• Serve as the primary day-to-day contact for assigned clients
• Manage and resolve client tickets quickly and professionally
• Monitor fulfillment and order flow for accuracy and service quality
• Track and complete client tasks (relabels, special projects, shipment issues)
• Proactively communicate about disruptions or risks
• Coordinate internally with our Ops and Client Success teams
• Share insights from client trends or issues to help us improve

What Success Looks Like

• Responding to client tickets within 2 business hours
• Resolving issues within 3 business days
• Proactively checking in with each client at least monthly
• Keeping client escalations rare through strong communication and follow-throughEarning consistent feedback that you’re responsive, helpful, and reliable

What We’re Looking For

• 2+ years in account management, client success, or logistics operations
• Strong communication skills (written and verbal)
• Detail-oriented with great task tracking habits
• Calm under pressure — you know how to handle client concerns professionally
• Self-motivated and comfortable working independently or in a team

Bonus Points

• Experience in 3PL, supply chain, or eCommerce
• Familiarity with CRMs, ticketing systems, or WMS platformsYou secretly love checklists and color-coded spreadsheets

Benefits

• HSA Eligible Health Plan
• Dental w/ orthodontics
• Vision Plan
• Basic Life insurance
• Short-term Disability Insurance-Voluntary
• Long-term Disability Insurance
• Company-matched 401K
• Product discounts
• Learn more at www.maloufcareers.com