Account Manager, Client Engagement and Growth

Home Centered Care Institute; Schaumburg (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Home Centered Care Institute is seeking a results-driven Relationship Manager to serve a portfolio of healthcare client partners. You will expand HCCI's impact by identifying opportunities, onboarding new clients, and ensuring exceptional experiences throughout engagements.

The ideal candidate will build credibility, listen to client needs, and drive renewals and expansions while collaborating with internal teams to deliver value-based solutions.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–5 years in sales, business development, or client-facing revenue roles.
• Proven success retaining and expanding client accounts.
• Excellent communication and consultative selling skills.
• Experience managing a CRM and active pipeline.
• Strong organizational skills with reliable follow-through.

Responsibilities

• Build trusted relationships with healthcare organizations.
• Lead new client development and onboarding with a positive start.
• Conduct strategic business reviews to strengthen partnerships.
• Identify opportunities for new clients, renewals, and upsells.
• Respond promptly to inquiries and guide prospects to HCCI solutions.
• Develop a healthy pipeline and consistently hit revenue goals.
• Collaborate with internal teams for exceptional client experiences.
• Act as a trusted advisor aligning client goals with solutions.
• Engage with HCCIntelligence Community to renew value and upsell.

Skills

Relationship building

Sales / business development

CRM experience

Communication skills

Pipeline forecasting

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Build Relationships That Change Healthcare.

You believe the best relationships are built on trust.

You enjoy meeting new people, understanding their challenges, and helping them find solutions that make a meaningful difference. You're naturally persuasive, highly responsive, and energized by creating opportunities where everyone wins.

At the Home Centered Care Institute (HCCI), our mission is to increase access to home-based primary care for medically complex patients and their families. Every relationship you build helps healthcare organizations provide better care for those who need it most.

We're looking for someone who is ambitious, resourceful, and driven to make an impact. Someone who takes initiative, follows through with urgency, and is motivated by helping clients succeed while contributing to HCCI's continued growth.

What You'll Do

You'll serve as the trusted relationship manager for an assigned portfolio of clients while actively identifying opportunities to expand HCCI's impact.

In this role you will:

• Build strong, lasting relationships with healthcare organizations.
• Lead new client development and onboarding and ensure every engagement begins with a positive experience.
• Conduct Strategic Business Reviews that strengthen partnerships and identify future opportunities.
• Proactively identify opportunities for new clients, renewals, additional services, and client re-engagement.
• Respond promptly to new inquiries and guide prospective clients toward the right HCCI solutions.
• Develop a healthy pipeline of opportunities and consistently achieve revenue goals.
• Collaborate closely with internal teams to ensure exceptional client experiences.
• Serve as a trusted advisor who understands each client's goals and recommends solutions that create lasting value.
• Connect regularly with HCCIntelligence Community members, ensure they are receiving the desired value needed to renew, and participate in scheduled virtual office hours as an opportunity to upsell on practice-level services.

Who You Are

You are someone who:

• Naturally builds trust and credibility with others.
• Is persuasive because you listen first and understand client needs.
• Enjoys developing new relationships and expanding existing ones.
• Takes ownership of results and follows through on commitments.
• Moves with a strong sense of urgency without sacrificing quality.
• Is resilient, optimistic, and energized by new opportunities.
• Is organized and able to manage multiple client relationships simultaneously.
• Thrives in a collaborative, mission-driven environment.
• Finds satisfaction in helping clients succeed while growing the organization.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of success in sales, business development, account management, client success, or another client-facing revenue role.
• Demonstrated success developing business, retaining clients, or expanding existing accounts.
• Excellent communication, relationship-building, and consultative selling skills.
• Experience managing a CRM and maintaining an active pipeline.
• Strong organizational skills with excellent follow-through.
• Healthcare experience is a plus but not required.

Why Join HCCI?

At HCCI, your work has purpose.

You'll help healthcare organizations expand access to high-quality home-based primary care while building meaningful relationships that improve outcomes for patients and families.

If you're someone who enjoys connecting with people, creating opportunities, achieving ambitious goals, and making a measurable difference, we'd love to hear from you.