Account Manager – Boston, MA

Office Environments of New England, LLC; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

401(k) plan

Competitive bonus structure

Job summary

A leading office solutions provider in Boston is seeking an Account Manager to maintain and enhance relationships with major accounts. This role involves assisting the sales team, conducting proposals, and ensuring customer satisfaction. The ideal candidate has a BA/BS degree and 2-3 years of B2B sales experience, preferably in the furniture or design industry. This position offers a competitive salary range of $60k–$75k plus bonuses, with a comprehensive benefits package including medical and 401(k).

Qualifications

• 2-3 years of B2B sales experience.
• Experience in furniture, design, or A&D/construction industry preferred.

Responsibilities

• Conduct sales calls with or without Sales Representative as needed.
• Create proposals with the Sales Rep, including turnkey solutions.
• Meet with the customer’s end users on-site to identify project needs.
• Serve as primary point of contact with the customer.
• Monitor and measure customer satisfaction for the account.
• Coordinate the production of installation drawings and plans.
• Attend project meetings and perform site visits as necessary.

Skills

Customer service skills

Presentation skills

Communication skills

Organizational skills

Problem-solving skills

Teamwork

Attention to detail

Computer skills (Word, Excel, Hedberg)

CRM experience

Education

BA/BS degree

Job description

Account Manager

Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase or secure additional business. The Account Manager may also represent Red Thread at various project meetings, client meetings, and other customer meetings with the goal of enhancing Red Thread’s position as a primary vendor to the account and/or accounts.

Job Functions

• Conduct sales calls with or without Sales Representative, as needed.
• Create proposals with and for the Sales Rep, including ones which contain complete turnkey solutions. This includes customer quotes, typical presentations, finish documents, etc.
• Meet with the customer’s end users on-site to identify project needs.
• Process complete and accurate orders in Hedberg and track acknowledgments (with the Sales Coordinator, if applicable).
• Serve as primary point of contact and communication with the customer on designated projects.
• Help to establish, develop and maintain the desired level of customer satisfaction for the account. Monitor and measure Red Thread’s performance for quarterly reporting if applicable.
• Publish status reports for review by the sales team and customer. Participate in regular team meetings, weekly field office conference calls, virtual presentations with field office general agents, and update all parties on the status of projects and activities.
• Identify and enlist resources necessary to effectively service the customer.
• Coordinate the production of installation drawings, plans and presentation materials with the Design Department and customer to ensure functionality of product as well as accuracy of specifications.
• Coordinate projects with Project Management and requests for delivery, service and installation with Operations personnel or outside contractors.
• Attend and take notes for all project meetings.
• Perform site visits as necessary.
• Be familiar with all contract agreements between the client and Red Thread.
• Utilize all order management reports to track orders.
• Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion.
• Maintain accurate and standardized order records.

Qualifications

Skills & Abilities:

• Strong customer service, presentation, communication and organizational skills.
• The ability to problem solve and to work in a team environment.
• Strong attention to detail with excellent follow-through.
• Goal-oriented, self-motivated, and collaborative
• Solid computer skills: Word, Excel, Hedberg.
• CRM experience

Level of Education/Training/License:

• BA/BS degree

Experience:

• 2-3 years of B2B sales experience
• Furniture, design, or A&D / construction industry experience preferred.

Salary Range:

• $60k-$75k (based on experience). Plus bonus.

Benefits

Red Thread offers a highly competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), paid time off and paid holidays.

Red Thread is an Equal Opportunity Employer.