Account Manager

PeopleSpace - A Best In Class Haworth Partner; Los Angeles (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

PeopleSpace - A Best In Class Haworth Partner in Los Angeles is seeking an Account Manager on the Client Experience Team. You will own account relations, coordinate all dealer activities, and ensure satisfaction across assigned accounts.

You will manage projects and work orders, develop quotes, and collaborate with design and installation teams to deliver on commitments while maintaining contract pricing and margin goals.

Qualifications

• Bachelor’s degree, or equivalent combination of education and experience.
• Minimum 5 – 8 years Commercial Furniture Account Management and/or Sales experience.
• Demonstrated space planning and project management ability.
• Experience with Haworth products preferred.
• Polished communication skills.
• Excellent interpersonal skills.

Responsibilities

• Customer/Account Servicing: Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account.
• Project & Work Order Management: Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests.
• Sales Order Management: Develops plans and product specifications; produces quotes and presents to customer promptly; collaborates with designers and project managers.
• Process, Quality and Customer Satisfaction: Ensures standards of performance for all customer work activities; establishes costs and sell amounts per contract pricing.
• Sales & Marketing: Provides follow-up with customer on product information and services; introduces new products and services to customers.
• Contract Furniture / Design Industry Knowledge: Strong knowledge of interior design field; understands contract furniture processes including order prep and delivery/installation.
• Organizational Interfaces: Works with client and third-party firms; manages team assignments to balance workload.

Skills

Account management

Space planning

Project management

Communication

Interpersonal skills

Sales experience

Haworth products

Education

Bachelor's degree

Job description

Job: Full Time Exempt Hybrid Position

The Account Manager on the Client Experience Team is responsible for all project and daily work order activities, sales and full customer satisfaction for assigned accounts.

Responsibilities Include

Customer/Account Servicing

• Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
• Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)

Project & Work Order Management

• Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
• Provides frequent and regular status reports to customer regarding project and work order status

Sales Order Management

• Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)

Process, Quality and Customer Satisfaction

• Ensures standards of performance are met for all customer work activities
• Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases

Sales & Marketing

• Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership

Contract Furniture / Design Industry Knowledge

• Strong knowledge of interior design field and current practices
• Understands contract furniture processes, including order preparation, project management, order management and delivery/installation

Organizational Interfaces

• Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
• Manages team assignments to ensure workload activities are appropriately balanced and supported

Qualifications + Skills:

• Bachelor’s degree, or equivalent combination of education and experience
• Minimum 5 – 8 years Commercial Furniture Account Management and/or Sales experience
• Demonstrated space planning and project management ability
• Experience with Haworth products preferred
• Polished communication skills
• Excellent interpersonal skills