Account Manager- Birmingham, AL

Blue Cross Blue Shield of Alabama; Birmingham (AL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Blue Cross Blue Shield of Alabama is seeking a Senior Large Group Sales professional to manage 1,000+ employee accounts and national portfolios, delivering strategic account management and renewals.

You will lead service efforts, assist the Account Executive in sales, and collaborate with Claims, Underwriting, Enrollment Services and Sales teams to optimize plan performance.

The role is hybrid (onsite/remote) with up to 50% travel across state lines to meet clients and respond to RFPs.

Qualifications

• Bachelor's Degree required.
• License to be obtained within 3 months from hire for Life & Disability (Alabama) with 12 hours ongoing education annually.
• 3 years experience in customer service, claims, benefits administration, and/or marketing communications.
• Strong communication and interpersonal skills; ability to build rapport with customers and teams.
• Willingness to travel in-state and out-of-state up to 50%, including overnight stays.
• Knowledge of local and national health care legislation and benefit trends.

Responsibilities

• Manage large accounts with 1,000+ employees and strategic national accounts.
• Lead service efforts and assist Account Executive in sales to achieve corporate goals and retain business.

Skills

Account management

Client relationships

Communication

Cross-functional teamwork

Sales support

Education

Bachelor's Degree

Job description

Large Group Sales is responsible for the sales and retention of large group accounts typically with 1,000 or more covered employees. Our large group accounts range from Alabama only accounts to national accounts with employees in all 50 states. The products we sell and service include health, Rx, behavioral health, account-based plans, wellness buy-up's, reinsurance, dental, vision, and other ancillary products. Our associates are located in all district offices and our headquarters in Riverchase (Birmingham). The daily activities of Large Group Sales includes responding to RFP's, delivering renewals, monitoring our large accounts' plan performance, making strategic recommendations to our large accounts regarding their plans, and day-to-day account servicing.

Primary Responsibilities

The incumbent is responsible for managing large accounts with 1,000+ or more employees as well as our complex local and national accounts. The incumbent is responsible for strategic account management including the leading of service efforts and assisting the Account Executive in the sales effort to achieve corporate sales goals as well as the retention of business.

Summary of Qualifications

• Bachelor's Degree
• Must either have or be willing to obtain within 3 months from the date of hire, an Insurance Agent's License from the State of Alabama Department of Insurance for Life and Disability, including holding and maintaining the license thereafter, as 12 hours of continuing education is required annually to maintain the license
• 3 years of experience with customer service, claims, benefits administration, and/or marketing communications
• Experience in a position exercising independent judgment and decision making
• Excellent communication and interpersonal skills, with the ability to build rapport with customers, consultants, and cross functional teams
• High degree of specific skills that include communication (verbal and written), presentation, and time management
• High degree of problem solving in order to research problems to reach conclusions and resolutions while meeting the deadline of the customer
• Knowledge of benefit trends on a local and national level
• Knowledge of local and federal health care legislation
• Willingness to travel in state and out of state 50% of the time, including overnight travel
• In-depth knowledge of various departments within Blue Cross and Blue Shield of Alabama which include but are not limited to Claims, Underwriting, Enrollment Services, Customer Service and Sales and Marketing preferred
• Knowledge of Blue Cross and Blue Shield of Alabama claims processing procedures as they relate to benefits, eligibility and the implementation of new group accounts preferred
• Knowledge of re-insurance, life products and all ancillary products preferred
• Experience in client-facing roles, managing relationships and communications with large groups preferred

Work Location

The work schedule for this position will be hybrid (onsite/remote). Business areas reserve the right to require associates to return to the office as needed, based on performance or other business considerations. A hybrid work schedule is subject to amendment or termination at any time by the Company.

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association