Account Consultant III - National Accounts (Remote)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 90,000 - 146,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a driven sales professional to renew and expand a major book of business across indemnity, managed care, ancillary, life, and other products. The role focuses on strategic account management, cross-selling, and delivering a high-quality, differentiated client experience.

Candidates must be licensed for health and life in MD, DC, and VA and reside in the MD, DC, or Northern VA area to support travel to offices and client meetings.

Qualifications

• Bachelor's degree in Business, Finance or related field; or 4 years of additional relevant work experience.
• 8 years sales/healthcare experience.
• Current health and life license for MD, DC, and VA required.

Responsibilities

• Renew and grow a book of business across large, complex accounts.
• Cross-sell products and programs to increase profitability.
• Develop long-term relationships with customers and benefits consultants.
• Lead customer satisfaction initiatives and coordinate with internal teams to meet deadlines.
• Resolve client issues quickly using internal support resources.
• Incorporate feedback to improve engagement and retention strategies.

Skills

CRM knowledge

Customer service

Problem solving

Communication

Cross-selling

Consultative selling

Stakeholder collaboration

Education

Bachelor's degree in Business/Finance

Tools

CRM software

Job description

Resp & Qualifications

CANDIDATES MUST LIVE IN THE MD, DC, NORTHERN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.

Purpose

ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED.

This position is responsible for renewing/growing a book business which includes our largest, most complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Supports sales initiatives and strategies within national accounts market. Achieves sales and profitability objectives by effectively managing existing accounts and supporting the sales and implementation of newly sold customers.

Essential Functions

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase profitability through strategic cross-selling of products and programs, as well installing new corporate programs.
• Develops strong and long-term relationships with the customer and benefits consultants.
• Takes accountability for customer satisfaction and responsibility for managing the customer-facing team, and SMEs on projects, educational sessions and other corporate initiatives. Ensures all deadlines are met.
• Resolves issues and handles client complaints quickly and effectively by utilizing internal support teams as necessary.
• Receives regular customer feedback and recommends strategy and tactical approaches to increase customer engagement and satisfaction.

Qualifications

Education Level: Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

Experience: 8 years sales/healthcare.

Licenses/Certifications

• Current health and life license for the jurisdictions of Maryland, DC, and Virginia is required.

Preferred Qualifications

• Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Knowledge, Skills And Abilities (KSAs)

• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent communication skills both written and verbal.
• Must be able to contribute to membership retention and growth as an active participant in our customer-centric, performance-based culture.
• Must be able to develop cross-selling strategies to drive specialty product portfolio adoption and member engagement in products while also creating margin growth and additional revenue streams through a diverse product portfolio.
• In a consultative fashion, must be able to work with groups, consultants and brokers to better engage membership in CareFirst products and service, delivering on our whole health value proposition.
• Must be able to identify and collaborate with internal resources to deliver a differentiated client experience that meets or exceeds their needs and expectations.

Travel Requirements

Estimate Amount: 30-40%

Salary Range

$89,600 - $145,600

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship