Strategic Account Manager

Simpro Group; Miami, Northern (FL, KY); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Simpro Group in Miami seeks a Strategic Account Manager to own the long-term success, retention, and growth of its largest enterprise client portfolio. You will act as a trusted commercial advisor and anchor the relationship at the executive level.

You will build executive relationships, anchor the business as a strategic partner, and lead joint success plans that tie platform value to client goals. The role requires expert negotiation, cross-functional orchestration, and a strong focus on net

Qualifications

• Experience managing large enterprise accounts with renewal risk and expansion strategies.
• Ability to translate client needs into measurable business outcomes.
• Proven track record in navigating executive-level negotiations.

Responsibilities

• Owns long-term retention and growth of a high-value enterprise portfolio.
• Builds executive relationships to anchor the business as a strategic partner.
• Leads joint success plans tying platform value to client objectives; demonstrates ROI.
• Forecasts renewal risk and coordinates cross-functional mitigation.
• Drives upsell/cross-sell and advanced technology adoption opportunities.
• Manages complex negotiations to maximize net revenue retention and portfolio value.

Skills

Executive presence

Commercial acumen

Negotiation

Contract management

Cross-functional leadership

Data-driven analysis

SaaS knowledge

Net revenue retention

Enterprise account management

Tools

CRM software

Sales forecasting

Job description

## Strategic Account ManagerApply: Miami Office: Full time: Posted Yesterday: JR102193**Job Context**The Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.**What You’ll Do** Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accountsEstablishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partnerDevelops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectivesLeads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathwaysOwns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworksInfluences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiativesManages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio valueChampions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issuesDesigns replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio healthOversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making**This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.****What You’ll Bring**Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments Exceptional cross-functional orchestration capabilities to align internal resources around client needs Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures Understanding of net revenue retention strategies and proactive risk-mitigation frameworks**Our Core Values****We Are One Team****We Are Customer Centric** **We Are Growth Minded** **We Are Accountable** **We Celebrate Success** Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.