Account Manager - BigChange

Simpro Group; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Onboarding program

Supportive team environment

Job summary

Simpro Group is seeking an Account Manager to maintain regular, planned communication with customers, resolve issues, and help clients maximise the value of our software. You will act as a trusted advisor to strengthen retention and long-term success.

You’ll collaborate across teams, translate technical topics into business benefits, provide proactive support, and identify opportunities for revenue-generating training and products for our customers.

Qualifications

• Experience in a customer-facing role, ideally in account management or SaaS implementations.
• Customer-centric mindset with a focus on delivering value to customers.
• Proactive collaborator across teams to achieve commercial outcomes.
• Strong interpersonal skills with ability to build trust at all levels.
• Experience with business process software in a customer-facing role is a plus.

Responsibilities

• Maintain regular, planned communication with nominated accounts to support retention.
• Guide customers through the Simpro Group journey and utilise available resources.
• Identify and address inefficiencies between customers and their software/workflows.
• Support customers via phone, site visits, and email to drive satisfaction.
• Act as a trusted advisor and keep customers updated on Simpro Group offerings.
• Identify opportunities to sell revenue-generating products and additional training.

Skills

Account management

SaaS experience

Customer-centric

Interpersonal skills

Cross-team collaboration

Technical understanding

Tools

CRM software

Job description

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.

• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.

• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.

• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).

• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.

• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.

• This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.

What You’ll Bring

• Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.

• Have a customer-centric approach, with a desire to deliver the best for our customers.

• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.

• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.

• Experience working with business process software in a customer-facing role would be a benefit.

• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.

• Exceptional customer service and troubleshooting/problem solving skills.

• Ability to work effectively under pressure and to perform well in a team dynamic.

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

*Please note, no agencies will be accepted in the recruitment of this role.