Account Manager Associate II - Personal Lines

50176 Hub Mid-South; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

HUB International in Nashville, TN, is seeking an Account Manager Associate to assist Account Managers in daily account handling, client service, and retention goals. You will help with policy processing, endorsements, and carrier submissions while maintaining accurate records and a client-first approach.

The role emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• Willingness to obtain Tennessee Property & Casualty License.
• Proficiency in Microsoft Office and EPIC or similar Account Management Systems.
• Superior customer service and problem-solving skills with ability to work in a team.
• Excellent written and verbal English communications skills.
• Ability to work a regular, full-time schedule at HUB’s facility(s).

Responsibilities

• Processes cancellations, endorsements, reinstatements.
• Performs policy upload and issuance at direction of Account Manager.
• Supports the Account Manager in preparing submissions for carriers.
• Prepares policy summaries and policy identification cards for clients.
• Processes manual invoices as required.
• Updates information in Agency Management System.
• Reviews Policy Checklist for renewals and new business.
• Maintains data management system and submission tracking.
• Sends schedules and applications to insureds and issues policies.
• Follows agency workflows to avoid errors and omissions.

Skills

Customer service

English communication

Teamwork

Problem solving

Education

High School Diploma or Equivalent

Tools

EPIC

Microsoft Office

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

ABOUT HUB INTERNATIONAL

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Account Manager Associate is accountable for delivering excellent and efficient service by assisting the Account Manager(s) with the daily management of a group of accounts. The Account Manager Associate has an impact on agency success by assisting in achievement of client retention goals, effectively and consistently providing client service, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes cancellations, endorsements, reinstatements
• Performs policy upload and issuance at direction of Account Manager
• Supports the Account Manager in preparing the submission in order to deliver to the carriers
• Prepares policy summaries and policy identification cards for client
• Processes manual invoices as required
• Update information in Agency Management System
• Reviews Policy Checklist for completion on Renewals and New Business
• Performs the process for cancellations, endorsements, rewrites, and reinstatements for existing clients as warranted and guided by Account Manager
• Responds to customer inquiries as needed primarily clients within Service Centers
• Keeps the data management system up to date with current information as well as submission tracking
• Sends schedules and applications to insureds for completion and issues policies to clients
• Follow the agency workflows and procedures to avoid Errors and Omissions

REQUIREMENTS

• High School Diploma or Equivalent
• Previous experience in clerical roles preferred
• Willingness to obtain the Tennessee Property & Casualty License
• Demonstrate proficiency in computer applications such as Microsoft Office and EPIC or other Account Management Systems
• Superior customer service and problem-solving skills with the ability to work in a team environment
• Excellent written and verbal English communications skills required
• Ability to work a regular, full-time work schedule at HUB’s facility(s)

What we offer you

• We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, and applicable eligibility requirements.
• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America’s largest insurance brokers

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.