Account Manager III, Commercial Lines - Aviation

Hub International; Franklin (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401k matching

Generous PTO

Wellbeing program

Licensing & development support

Job summary

Hub International is seeking an Account Manager III to deliver exceptional service through day-to-day management of assigned accounts and to mentor junior staff. The role focuses on achieving client retention, ensuring satisfaction, and collaborating with producers and colleagues to drive growth.

You will build relationships with clients and carriers, review coverage and contracts, and lead renewal negotiations while maintaining high service standards and teamwork across the agency.

Qualifications

• 5+ years experience in a senior account management role.
• Excellent written and verbal English communications.
• Ability to work full-time at HUB facilities and travel when required.

Responsibilities

• Establishes and builds customer and carrier relationships.
• Responds to client coverage inquiries.
• Reviews contracts and agreements for insurance coverage compliance.
• Remarkets renewals with carriers; gathers information for accuracy.
• Negotiates terms, pricing and conditions with carriers.
• Binds coverage and manages renewal delivery.
• Mentors junior staff and coordinates with other teams.

Skills

Customer service

Problem solving

English communication

Office software

Agency management systems

Team leadership

Education

HS diploma

College degree preferred

Professional designation desirable

Tools

Microsoft Office

Agency management systems

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that's important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement. The Account Manager III will serve as a mentor to Account Manager I(s), Account Manager II(s), and new Producers, provide direction to Account Manager Assistants I and II, and support experienced Producers. The Account Manager III uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes and builds customer and carrier relationships
• Responds to client coverage inquiries
• Reviews contracts and agreements for insurance coverage compliance
• Remarkets renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness
• Negotiates terms, pricing and conditions with carriers
• Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
• Contacts clients regarding outstanding receivables
• Functions as a high level strategic partner to the client
• Identified as the Account Management subject matter expert on coverages
• Proactively uses agency resources, such outsourced partners, technologies, etc., and processes in order to create efficiencies within your processes; encourage other in utilization of these resources as well
• Monitors functions performed by junior-level Account Managers and Account Manager Assistants, and supports, mentors and trains as necessary
• Performs other duties and projects as assigned

REQUIREMENTS:

• 5+ years experienced in a senior account manager role
• Superior customer service and problem-solving skills with the ability to work in a team environment
• Excellent written and verbal English communications skills required
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work a regular, full-time work schedule at HUB's facility(s) and willingness to travel on business when required
• Supervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:

• High School Diploma or equivalent required; College Degree preferred
• Currently licensed in good standing in required lines and states with all necessary CE credits
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

What we offer you:

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• Collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference:

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity:

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations:

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify:

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.