Account Manager I, Commercial Lines - Aviation

Hub International; Franklin (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Generous PTO

Job summary

HUB International is seeking an Account Manager I to deliver excellent service through day-to-day management of assigned accounts. You will help achieve client retention goals, support Producers, and guide Account Manager Assistants. The role involves evaluating coverage needs and coordinating with carriers to secure appropriate policies.

You will contribute to a collaborative team, handle renewals, and maintain accurate summaries. Travel may be required to meet clients and carriers as needed.

Qualifications

• 2-5 years of experience in an Insurance Account Management role.
• Brokerage experience is preferred.

Responsibilities

• Establish and build customer and carrier relationships.
• Review contracts and insurance coverage for compliance and issues.
• Identify client insurance needs, gaps in coverage and loss exposure.
• Negotiate terms, pricing, and renewal with carriers.
• Serve as liaison between clients and carriers to resolve issues.

Skills

Customer service

Analytical thinking

Problem solving

Conflict resolution

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Agency management systems

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

The Account Manager I is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager I will provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager I uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and build customer and carrier relationships
• Review contracts and agreements for insurance coverage compliance and addresses coverage issues
• Provides support in identifying client insurance needs, gaps in coverage and loss exposure
• Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
• Critically analyze and compare insurance plans to determine suitability
• Negotiates terms, pricing, and conditions with carriers
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service
• Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

REQUIREMENTS:

• 2-5 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines. Brokerage experience is preferred
• Excellent customer service, analytical, problem solving and conflict resolution skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required
• Supervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

• High School Diploma or equivalent required; College degree preferred
• Currently licensed in good standing in required lines and states with all necessary CE credits
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

What we offer you

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference

Equal Employment Opportunity:

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations:

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify:

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.