Associate Account Manager, Commercial Lines

5H2 Hub International Midwest Limited; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

HUB International Midwest-East is seeking a Commercial Associate Account Manager to provide administrative and clerical support to the Commercial Channel, handling client records and assisting with projects. You will coordinate servicing of accounts with the Account Manager, enter data into insurance systems, and support pre-renewal processes, ensuring accurate, timely service.

This role offers growth opportunities, structured training, and comprehensive benefits as HUB helps businesses manage

Qualifications

• 1-2 years of insurance background or work in a professional office environment.
• Intermediate skill level with Microsoft Office Products (Outlook, Word, Excel, etc.).
• Ability to organize large volumes of information and set priorities.
• Aptitude for details with consistency in follow-up.
• Ability & desire to take ownership of role expectations with accountability to internal and external clients
• Intermediate insurance knowledge with proven ability to apply same to your daily work
• Strong verbal and written communication skills

Responsibilities

• Coordinate the servicing of assigned accounts with the Account Manager
• Enter data as required by insurance company automation systems
• Provide support to the Account Manager on pre-renewal processes
• Handle correspondence and the clerical processing of accounts including applications and computer input of each account
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company
• Prepare invoices, transmittals, ID cards, certificates of insurance, binders, and cancellation forms as required
• Review and process change requests in the agency management system
• Check policies and endorsements for completeness and accuracy
• Prepare policies for policy check and delivery to clients
• Maintain an accurate suspense system on all items that require a response
• Responsible for scanning/electronic filing of communications and documents
• Input/maintain data on account management system and ancillary systems as required
• Other responsibilities as assigned by Account Manager

Skills

Insurance background

Microsoft Office

Organizational skills

Attention to detail

Accountability

Insurance knowledge

Communication

Tools

Microsoft Office

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 700 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

Benefits you may enjoy working at HUB International Midwest-East: Medical, Dental, and Vision (PPO, HMO, and HSA) Comprehensive Wellness Program 401(k) Retirement Plan Life and Disability Plans Vacation, Holiday, Sick, and Personal Time Off Pet Insurance Comprehensive Onboarding Program Continuing Education / Personal Development Programs Employee Engagement Events Dress for Your Day Dress-Code Service Awards

Here’s Where You Come In…

The Commercial Associate Account Manager provides administrative and clerical support to the Commercial Channel through customer service, client record maintenance, and assistance with special projects, as assigned.

Role Responsibilities

• Coordinate the servicing of assigned accounts with the Account Manager
• Enter data as required by insurance company automation systems
• Provide support to the Account Manager on pre-renewal processes
• Handle correspondence and the clerical processing of accounts including applications and computer input of each account
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company
• Prepare invoices, transmittals, ID cards, certificates of insurance, binders, and cancellation forms as required
• Review and process change requests in the agency management system
• Check policies and endorsements for completeness and accuracy
• Prepare policies for policy check and delivery to clients
• Maintain an accurate suspense system on all items that require a response
• Responsible for scanning/electronic filing of communications and documents
• Input/maintain data on account management system and ancillary systems as required
• Other responsibilities as assigned by Account Manager

Qualifications

• 1-2 years of insurance background or work in a professional office environment
• Intermediate skill level with Microsoft Office Products (Outlook, Word, Excel, etc.)
• Ability to organize large volumes of information and set priorities
• Aptitude for details with consistency in follow-up
• Ability & desire to take ownership of role expectations with accountability to internal and external clients
• Intermediate insurance knowledge with proven ability to apply same to your daily work
• Strong verbal and written communication skills

Cultural Expectations

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues
• Ownership – Responsible to each other, our clients, and our goals
• Teamwork – Together we attain greater success
• Sincerity – Giving and receiving direct and caring communication

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.

Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.