Account Manager Associate

Insurance Office of America; Albany (GA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage seeks an Account Manager Associate to provide administrative and customer service support. The ideal candidate will have extensive experience in customer service within the insurance sector and possess strong analytical and communication skills. This remote role supports the Gainesville, GA branch and focuses on various industries, including franchised dealerships and construction. The company offers competitive salaries, health insurance, and opportunities for professional growth.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Active licensing required; professional designation preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Conduct client research, gather underwriting information, and prepare proposals.

Skills

Customer Service

Analytical Skills

Communication

Problem Solving

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Join to apply for the Account Manager Associate role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates located in over 60 offices across the U.S. and the United Kingdom. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager Associate - Commercial Lines

Location: Remote, supporting our Gainesville, GA branch | Book Focus: Franchised Dealerships, Construction, Manufacturing & Distribution, Cyber

About the Role:

Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized or less complex accounts.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of team support staff.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Process tasks accurately within required timeframes.
• Assist in reviewing contracts for proper coverages.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 7+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive teammates and a rewarding environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.