Account Manager - Ancora Training

Ancora Education; United States; Remote; USD 45,000 - 50,000; Full time

Job summary

Ancora Education is seeking an Account Manager for Ancora Training, a fully remote, full‑time role in the United States. You will provide quality service to corporate and community college clients enrolling in Ancora Training programs and manage inquiries to guide admissions.

You will handle high-volume calls, share program information, and ensure applicants meet admissions requirements through consistent follow-up and detailed coordination with internal systems.

Qualifications

• High school diploma (GED acceptable).
• 1 year of customer service/admissions or related experience.
• Strong written, oral, and interpersonal communication skills.
• Energetic and enthusiastic demeanor.
• Thrives in an observation/coaching environment.
• Proactive problem-solving skills.
• Ability to work independently under interruptions.
• Ability to set priorities.
• Familiar with Microsoft Word and Excel.

Responsibilities

• Process high-volume outbound and inbound calls, responding to inquiries.
• Share program information with prospective students.
• Follow up with new students to ensure a smooth transition to active status.
• Contribute to team initiatives and outcomes.
• Use internal software to track inquiries and enrollments.
• Attend department meetings and trainings.
• Ensure all paperwork is completed accurately and timely.
• Other duties as assigned.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Problem solving

Independent work

Team collaboration

Education

High school diploma

Associate's degree preferred

Tools

CampusVue

Velocify

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager - Ancora Training

AT-CC - Administration Full Time Exempt Professional Remote, US

30+ days ago Requisition ID: 8748

Salary Range: $45,000.00 To $50,000.00 Annually

Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processes. If you want to help us continue to help others, this career opportunity might be for you.

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for conducting outbound telephone calls to employees that have inquired about Ancora Training programs, answering inbound calls to answer employee questions, facilitating enrollments, and ensuring each employee completes all program's admissions requirements. The Account Manager w ill routinely communicate with students throughout their enrollment and registration process.

ESSENTIAL FUNCTIONS

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share industry-related information with prospective students
• Follow-up with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolled
• Attend department meetings, training, and activities
• Ensure all paperwork is completed accurately and in a timely manner
• The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.
• Other duties as assigned

MINIMUM REQUIREMENTS:

• High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
• Ability to deliver consistent levels of energy and enthusiasm
• Thrives in an observation/coaching style environment
• Proactive problem-solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Ability to foster creativity
• Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications

PREFERRED:

• Associate's degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• A track record of being successful in a high-volume customer service setting
• Experience with CampusVue and/or Velocify software