AT - Director of Strategic Accounts

Ancora Education; United States; Remoto; USD 70.000 - 80.000; Tempo pieno

Descrizione del lavoro

Ancora Education is seeking a Director of Strategic Accounts to lead the development and management of our strategic partnerships. You will oversee program deployment, staff supervision, and stakeholder communications to align with client goals and organizational growth.

This role requires strong leadership, project management, and analytical skills to drive expansion and optimize program outcomes across multiple locations and markets.

Competenze

• Associate degree is required.
• 3 years of customer/client account management.
• 3 years of operational management experience, preferably with direct educational management experience.
• Knowledge of adult education concepts, practices and procedures.
• Excellent written and oral communication skills; ability to utilize.
• Familiarity with program/project management methods and best practices.
• Strong leadership, problem-solving and analytical abilities.
• Proficient in MS Office Suite and data handling.
• Ability to adapt to changing priorities and collaborate across departments.
• Experience managing programs within a matrix organization is a plus.

Mansioni

• Ensure new client training programs are deployed on time and under budget.
• Apply project management to track milestones and due dates.
• Monitor key performance metrics including pass yields and surveys.
• Support development and implementation of department policies.
• Recruit, onboard and train program staff to meet objectives.
• Develop effective training programs to optimize staff ROI.
• Coach staff to improve performance and career growth.
• Develop and execute account strategies to grow client relationships.
• Maintain regular client communications to ensure objectives and satisfaction.
• Serve as primary contact for strategic accounts and partnerships.
• Identify growth opportunities within existing accounts to increase revenue.
• Collaborate with cross-functional teams to drive engagement and retention.
• Provide input for strategic planning and program implementation.
• Analyze market viability and ROI for programs.

Conoscenze

Customer account management

Operational management

Leadership

Analytical skills

Communication

Program/project management

Data analysis

Interpersonal skills

Strategic thinking

CRM knowledge

Formazione

Associate degree

Bachelor’s degree preferred

Master’s degree preferred

Strumenti

MS Office Suite

Educational platforms

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AT - Director of Strategic Accounts

AT - Administration Full Time Exempt Management Remote, US

Salary Range: $70,000.00 To $80,000.00 Annually

Job Summary

The Director of Strategic Accounts leads projects and training staff to support existing strategic programs, as well as identify and pursue opportunities for new programs and locations based on industry trends and marketplace demand. The Director is responsible for hiring and overseeing the personnel required to implement strategic programs and maintain performance levels that meet and exceed client expectations. The Director seeks to grow division revenue and points of presence through both successful program deployments and expansion activities. This role requires a highly motivated individual with excellent leadership, communication, and analytical skills to align division objectives with client needs.

Key Responsibilities

• Ensures new client training programs for all segments are deployed on time and under budget to meet strategic program goals.
• Applies program/project management best practices to track milestones, activities, and due dates for existing programs.
• Maintain operational efficiency by monitoring key performance metrics including student testing pass yields, student and client surveys, and operating expenses.
• Supports the implementation of key departmental policies and procedures, conferring with CDL and Operations staff as necessary.
• Assists with recruitment, onboarding, and training of key program staff to ensure staffing meets overall program objectives.
• Assists with the development of effective training programs to provide the best return of staff investment.
• Coach and mentor staff to develop the careers of others and improve individual and team performance.
• Develop and execute account strategies to maintain and grow key client relationships.
• Maintains a regular cadence of client communications to ensure program objectives are met and to address and resolve any issues negatively impacting the client’s level of service.
• Serve as the primary point of contact for strategic accounts, ensuring customer satisfaction and long-term partnerships.
• Identify and capitalize on growth opportunities within existing accounts to increase revenue and market share.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams to drive customer engagement and retention.
• Provides programmatic input for strategic planning and AT program implementation processes.
• Analyzes market viability and determines the value of new or existing programs to achieve maximum ROI for program investments.
• Assists with establishing relationships with clients, staff, industry influencers, and key strategic partners.
• Provides informal coaching and feedback to program personnel on various sales related strategies/tactics.
• Generate and analyze operations reports and provide insights to executive leadership.
• Serves as a subject matter expert on AT program efforts to internal and external constituents.
• Ensure training locations have all of the required supplies and resources to effectively operate the training program.

Education and Experience Required

• Associate degree from an accredited institution.
• 3 years of customer/client account management
• 3 years of operational management experience, preferably with direct educational management experience.
• Knowledge of standard concepts, practices, and procedures within adult education.
• Excellent written and oral communication skills; effectively utilizes.
• Knowledge and application of core program/project management methods, techniques, and best practices.
• Excellent leadership, problem-solving and analytical skills.
• Intermediate knowledge and application of MS Office Suite products.
• Ability to rapidly adapt and respond to changes in environment and priorities.
• Ability to elicit cooperation and collaboration from AT leadership and other departments.
• Excellent word processing, database management, and graphic skills.
• Excellent interpersonal, organizational, and planning skills.
• Ability to manage multiple projects simultaneously.
• Ability to operate in a dynamic and flexible environment with confidence and poise.
• Ability to extrapolate and analyze data for outcomes and decision making.
• Collaborates effectively throughout the matrix organization toward the attainment of the division’s objectives.
• Demonstrates and models a strong sense of personal accountability for actions and attainment of operational goals.
• Champions innovation and positive change and adopts creative ways to solve problems.

Education and Experience Preferred

• Bachelor’s degree from an accredited institution, Master’s degree preferred.
• Previous experience as a campus and/or department manager in a proprietary education setting.
• Experience with academic and administrative platforms or other industry-related software.
• Experience with regulatory compliance guidelines in the education industry or a related sector.
• Experience with managing a P&L.
• Experience with effective on-boarding, training and development of instructional staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.