Account Manager, Americas

Coin Metrics; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Monthly wellness credit

Paid lunches

Monthly fitness events

Annual offsite events

Job summary

A leading digital asset firm in New York is seeking an Account Manager to serve as a strategic partner for clients. Responsibilities include refining account management strategies, managing the client lifecycle from onboarding to ongoing support, and maintaining revenue forecasts. Candidates should have 3+ years in account management and a background in traditional capital markets. The role offers a hybrid work environment and competitive benefits, including wellness credits and paid lunches.

Qualifications

• 3+ years of experience in account management or a similar client-facing role.
• Background in traditional capital markets required.
• Experience with electronic trading platforms and workflows.

Responsibilities

• Execute and continuously refine the account management strategy.
• Own and manage the full post-contract lifecycle for clients.
• Maintain and manage revenue forecasts and identify cross-sell opportunities.
• Build and nurture strong client relationships.

Skills

Account management

Client relationship building

Electronic trading platforms

Communication skills

Problem-solving

Job description

Location

New York

Employment Type

Full time

Location Type

Hybrid

Department

Account Management

Compensation

• $110K – $130K • Offers Equity • Offers Bonus

Account Manager, Americas

We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client’s business objectives and leverage these insights to drive successful adoption, integration, and ongoing utilization of our digital asset platform.

You will be responsible for executing a comprehensive account management strategy. From initial onboarding through full integration and ongoing support, you will own the entire post-contract lifecycle for both new and existing Talos clients, ensuring a seamless and high-quality client experience.

Working closely with Sales, Product, Solutions, and Engineering teams, you will advocate for client needs, ensuring expectations are consistently exceeded while also contributing to product innovation and roadmap development. You will play a critical role in strengthening client relationships, advising on trading workflows and platform optimization, and delivering sustained, long-term value.

Additionally, you will support revenue growth initiatives by maintaining accurate forecasts and identifying strategic opportunities for cross-selling and upselling. By proactively monitoring client engagement and health, you will drive retention, satisfaction, and account expansion.

Responsibilities

• Execute and continuously refine the account management strategy, leveraging both qualitative insights and quantitative data
• Own and manage the full post-contract lifecycle for new and existing Talos clients, from onboarding through ongoing support
• Maintain and manage revenue forecasts, with a focus on identifying cross-sell and upsell opportunities
• Partner closely with Sales, Product, Solutions, and Engineering teams to ensure client needs are met and represented in product development
• Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage
• Drive client value realization while maximizing long-term contract value
• Monitor and proactively improve overall client health, engagement, and satisfaction

Qualifications

• 3+ years of experience in account management or a similar client-facing role (e.g., Sales Trading, Execution/Algo Sales)
• Background in traditional capital markets required
• Experience with electronic trading platforms and workflows
• Demonstrated ability to work with clients to solve complex trading or technology-related challenges
• Experience managing commercial discussions and/or contract negotiations preferred
• Familiarity with digital assets and crypto markets preferred
• Excellent verbal and written communication skills

Benefits

You will also enjoy a comprehensive array of competitive benefits, within our company culture. Our offerings include a monthly wellness credit for personal use, paid lunches in the office, monthly fitness and evening socials to foster connections, and annual offsite events.

EEO and Accessibility

Talos is an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, age, disability, or other legally protected characteristics. We provide reasonable accommodations in our recruiting process. If you need assistance due to a disability, please contact us at [e-mail].