Account Manager, Americas

Talos; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Monthly wellness credit

Paid lunches in the office

Fitness and evening socials

Annual offsite events

Job summary

A digital asset trading platform based in New York is looking for an experienced Account Manager to serve as the main point of contact for clients. You will manage the post-contract lifecycle, focusing on client satisfaction and account growth. The ideal candidate should have over 3 years of account management experience and a background in capital markets. This role offers a hybrid work environment and competitive benefits, including wellness credits and social events.

Qualifications

• 3+ years in account management or similar role.
• Background in traditional capital markets required.
• Experience with electronic trading platforms.

Responsibilities

• Execute and refine the account management strategy.
• Own and manage the full post-contract lifecycle.
• Maintain revenue forecasts focusing on growth.

Skills

Account management expertise

Knowledge of capital markets

Experience with electronic trading

Problem-solving for trading challenges

Communication skills

Job description

Overview

Institutional Fabric for the Digital Asset Market Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem and to build the most innovative and trusted platform in the world. We support the entire trading lifecycle.

At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity. We foster a culture of trust, integrity, collaboration, and mutual growth. Our team is globally distributed with hubs in New York, London, Singapore, and Cyprus, and we operate in a hybrid-friendly environment where in-office or remote work is possible.

Account Manager, Americas

We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and clients. You will develop a deep understanding of each client’s business objectives and leverage these insights to drive adoption, integration, and ongoing utilization of our digital asset platform. You will own the post-contract lifecycle for both new and existing Talos clients, from onboarding through full integration and ongoing support, ensuring a seamless and high-quality client experience.

You will work with Sales, Product, Solutions, and Engineering teams to advocate for client needs, ensure expectations are exceeded, and contribute to product innovation and roadmap development. You will strengthen client relationships, advise on trading workflows and platform optimization, and deliver sustained, long-term value. You will support revenue growth by maintaining forecasts and identifying cross-selling and upselling opportunities. By monitoring client engagement and health, you will drive retention, satisfaction, and account expansion.

Responsibilities

• Execute and refine the account management strategy using qualitative insights and quantitative data
• Own and manage the full post-contract lifecycle for new and existing Talos clients, from onboarding through ongoing support
• Maintain and manage revenue forecasts, focusing on cross-sell and upsell opportunities
• Collaborate with Sales, Product, Solutions, and Engineering to ensure client needs are met and represented in product development
• Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage
• Drive client value realization while maximizing long-term contract value
• Monitor and proactively improve overall client health, engagement, and satisfaction

Qualifications

• 3+ years of experience in account management or a similar client-facing role (e.g., Sales Trading, Execution/Algo Sales)
• Background in traditional capital markets required
• Experience with electronic trading platforms and workflows
• Demonstrated ability to work with clients to solve complex trading or technology-related challenges
• Experience managing commercial discussions and/or contract negotiations preferred
• Familiarity with digital assets and crypto markets preferred
• Excellent verbal and written communication skills

Benefits

You will enjoy a comprehensive array of competitive benefits, regardless of location, within our warm, welcoming, and ambitious culture. We offer a monthly wellness credit for personal use (e.g., gym memberships, massages, ski passes), paid lunches in the office, monthly fitness and evening socials, and annual offsite events to engage with the wider team.

Get In Touch

Sounds compelling? We’d love to hear from you. Contact us directly and also check out other open positions on our website. Talos is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, veteran status, disability, or other protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance, please email [e-mail].

Talos Trading, LLC and its affiliates discourage submission of unsolicited resumes from any source other than directly from a candidate. Talos will not pay fees for unsolicited resumes. Agencies must obtain advance written approval and sign a placement agreement with Talos to be eligible for fees. By submitting a resume, you acknowledge these terms.

© Talos Trading, [e-mail]. By submitting your application and pursuing candidacy, you consent to the processing of your personal information in connection with our Applicant & Employee Privacy Notice.

Compensation Range: $110K - $130K