Strategic Account Manager

Coin Metrics; New York (NY); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Retirement plan

Unlimited vacation

Stock ownership

Medical, dental, and vision insurance

Paid parental leave

Global offsites

Home-office stipend

Wellness credit

Lunch credit

Donation matching

Catered lunches

Job summary

Talos seeks a Strategic Account Manager to own our most consequential client relationships across large asset managers, hedge funds, retail brokers, and global banks. You will shape client technology decisions, map end-to-end workflows, and drive expansion with cross-functional teams in a hybrid environment.

This high-agency role requires deep experience in institutional sales, exceptional communication with executives, and the ability to advance opportunities without formal authority.

Qualifications

• 7+ years of strategic account management, enterprise sales, or client coverage experience.
• Fluency communicating with institutional clients and executive stakeholders.
• Ability to navigate complex organizations and build relationships at multiple levels.

Responsibilities

• Own strategic account opportunities across large asset managers, hedge funds, brokers, and banks.
• Map client workflows, identify bottlenecks, and translate findings into product opportunities.
• Partner with Global Head of Revenue and cross-functional teams to drive account expansion.
• Build and maintain a 12-month account plan with stakeholders, footprints, and expansion thesis.
• Lead discovery engagements to map end-to-end workflows and opportunities.

Skills

Strategic account management

Enterprise sales

Executive communication

Relationship building

Cross-functional collaboration

Sales pipeline management

Client coverage

Tools

Salesforce

Job description

Institutional Fabric for the Digital Asset Market

Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle.

At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth.

We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. You’ll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary.

Strategic Account Manager

We are seeking a Strategic Account Manager to own Talos's most consequential client relationships across large asset managers, hedge funds, retail brokers, institutional brokers, and global banks.

These institutions are at a technology inflection point. Their existing OMS, EMS, and custody infrastructure was built for traditional asset classes, not 24/7 digital markets. They are deciding right now which technology partners will take them forward, and most of those decisions will be made before a formal process begins. The mandate of this role is to get ahead of those decisions: understand what each client is trying to build, shape how they think about the problem, and make Talos the obvious answer before alternatives are seriously evaluated.

This is a high-agency individual contributor role. You will own the outcome for your accounts without a team beneath you and without formal authority over the internal stakeholders you need to move. You will partner closely with the Global Head of Revenue and Global Head of Account Management, and work in a matrix relationship with Product, Business Development, and Executive leadership.

Responsibilities

Strategic account ownership

• Own a defined book of Talos's largest strategic accounts across asset managers, hedge funds, institutional and retail brokers, and global banks.

• Build and maintain a rolling 12-month account plan for each account: stakeholder map, current product footprint, white space, active client initiatives, and a prioritized expansion thesis.

• Get ahead of client technology decisions including OMS evaluations, custody transitions, and settlement or clearing infrastructure upgrades.

• Know each client's organization well enough to identify which business units are about to prioritize a digital asset initiative.

Relationship and stakeholder development

• Build relationships across each account at multiple levels: trading desks, technology, operations, finance, risk, and the C-suite.

• Identify and develop executive sponsors in business units where Talos does not yet have active engagement. This means initiating conversations, not waiting for introductions.

• Run structured discovery engagements: map the client's end-to-end workflow, identify operational bottlenecks, and translate those findings into documented product opportunities.

Expansion and growth

• Identify expansion opportunities across additional product lines, new business units, and adjacent workflows before clients raise them.

• Qualify tokenization and digital asset initiatives by separating genuine demand from exploratory interest, and build a business case for Talos's involvement before engaging the product team.

• Prioritize your expansion pipeline. When product resources are constrained, make a reasoned case for which opportunity should move first and why.

• Drive net-new opportunities surfaced within strategic accounts through the commercial process. Establish clear ownership and maintain client momentum to close.

Product strategy input

• Serve as the primary connection between strategic client requirements and Talos's product organization. Client problems you surface should become documented product inputs.

• Evaluate whether a client problem is specific to that account or indicative of a broader market need, and build a structured case before bringing it to the product team.

• Represent client requirements in internal product discussions with the specificity needed to act on them: current workflow, scale of impact, and competitive risk if left unaddressed.

Cross-functional execution

• Align Sales, BD, Product, and Executive stakeholders around strategic account opportunities. You will not have organizational authority over any of them. You will need to build the case, create the urgency, and hold people accountable to commitments.

• Set the agenda for strategic engagements, QBRs, and executive briefings. Prepare the internal team, own what gets communicated, and follow through on every commitment made in the room.

• Maintain accurate account records in Salesforce: contact roles, account plans, open opportunities, activity history, and health status. Clean records are a prerequisite for cross-functional coordination at this account size.

• Bring competitive intelligence from client conversations into Talos's GTM and product strategy.

Qualifications

Required

• 7 or more years of experience in strategic account management, enterprise sales, or client coverage at a market technology vendor, financial institution, or institutional digital asset platform.

• Direct experience working with or selling into asset managers, hedge funds, institutional brokers, or global investment banks on either the buy side or the sell side.

• Fluency in institutional trading workflows: OMS, EMS, and PMS platforms; order management and execution; allocations, settlement, and post-trade processes. You can map a client's front-to-back trade lifecycle without asking them to explain it.

• Demonstrated ability to navigate complex organizations and build relationships at multiple levels simultaneously, without relying on formal introductions or organizational authority to open doors.

• A track record of identifying expansion opportunities within existing accounts and converting them to commercial outcomes, including cases where you initiated the conversation before the client had a defined need.

• Operates with high agency. Identifies what needs to happen, builds the internal alignment to make it happen, and drives it to completion without waiting to be directed.

• Clear executive communication. Can turn a complex client workflow or strategic opportunity into a specific, evidence-based case for clients and internal stakeholders.

Highly valued

• A background managing strategic relationships at an institutional digital asset firm, covering large asset managers, prime brokers, retail brokers, or global banks.

• Experience holding roles both inside a financial institution and at a technology vendor. Understanding the operating model from both sides is a meaningful advantage in this role.

• Understanding of how tokenization and digital asset adoption will affect settlement, custody, and fund operations at large institutions. Deep crypto knowledge is not required, but deep market structure knowledge is.

• Familiarity with Salesforce for account management, pipeline tracking, and activity logging.

Check out these videos and links to learn more about Talos and our culture!

• Spotlight Article: Talos Snapshot by DRW

• Podcast: 2023 episode with co-founders Anton & Ethan

• Website: Explore Talos: Products, Investors, Team & More

• Case Studies: Real world examples of client solutions

• Awards: Talos Wins Hedgeweek Global Digital Assets Award 2024

• Culture: Award-winning, Forbes-listed, low-attrition team

Andreessen Horowitz re: Talos: "The company best suited to drive institutional adoption is one that understands traditional capital markets deeply and is forward-thinking enough to fully grasp the promise of crypto. Talos is that company."

Benefits

You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Some of our benefits include:

• Retirement plan contributions

• Unlimited Vacation + a PTO bonus: Employees that take 15 days of vacation, with 5 days being consecutive, receive a $2000 USD bonus.

• Bonus and stock ownership

• Medical, dental, and vision insurance

• Paid parental leave for 20 weeks, after 1 year of service

• Global offsites and team outings

• A one‑time stipend towards at-home office set‑up for all employees

• A wellness credit of $50 accrued monthly, to go towards things like gym memberships, ski‑passes, and work out classes.

• A lunch credit of $25 USD towards lunches for days in‑office

• Donation matching up to $100 USD annually

• Other in‑office perks: Catered lunches on Tuesdays, snacks, and drinks

Check out other open positions listed on our website.

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with