Account Manager (AM) - Mount Vernon, NY

VANGUARD MAINTENANCE & ELECTRICAL INC.; City of Mount Vernon (NY); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Base salary: $76,000-$100,000

Performance-based bonus

Health, Dental, Vision, 401(k)

Job summary

Vanguard Maintenance & Electrical Inc. is seeking an experienced Account Manager to own client engagement across our New York regional markets.

You will serve as the primary point of contact from bid review through project award, turnover, and post-installation follow-up, working with estimating, preconstruction, and operations to reflect excellence. In this client-facing role, you will manage relationships, communicate proactively, present bids, handle change orders, and drive revenue growth.

Qualifications

• 2+ years of experience in account management, client success, or related role.
• Solid understanding of the B2B sales cycle and construction project lifecycle.
• Working knowledge of BMS/building automation or the construction/mechanical/electrical industry.
• Demonstrated ability to manage multiple client relationships and opportunities simultaneously.
• Strong interpersonal and communications skills with the ability to build trust and influence stakeholders.
• Experience hosting and leading client meetings in-person.
• Excellent organizational skills, attention to detail, and ability to meet deadlines in fast-paced environments.
• Proficiency in Microsoft Office and CRM/pipeline management tools.
• Willingness to travel occasionally within the region for client meetings and site visits.

Responsibilities

• Take ownership of client engagement from bid review to project turnover.
• Coordinate with estimating and preconstruction teams to ensure alignment with client expectations.
• Present, explain, and adjust bids based on client feedback while maintaining accuracy and competitiveness.
• Manage change orders with urgency and professionalism in collaboration with PMs and regional leaders.
• Own regional pipeline accuracy in CRM and tracking tools and keep leadership informed.
• Schedule and host in-person client meetings, building relationships at multiple levels.
• Support monthly booking targets and regional profitability with a disciplined focus on win rate and margins.
• Ensure awarded projects are handed off with complete, accurate documentation and qualified handover.

Skills

Account management

Relationship building

Sales lifecycle

B2B selling

Client communication

Presentation skills

Education

Bachelor's degree in Business Administration/Marketing/Communications

Tools

CRM

MS Office

Pipeline management tools

Job description

AbouttheRole

Weareseekinganexperienced,client-focused,andstrategicallymindedAccountManagertotakefullownershipofclientengagementwithinourregionalmarkets.ThisroleiscentraltoourgrowthinHVACcontrolsystems/buildingautomationlow-voltageelectricalinstallations;drivingclientsatisfaction,projectpipelineperformance,andrevenueresultsacrosstheregion.

Astheprimarypointofcontactforourclients,youwillmanagerelationshipsend-to-end,frominitialbidreviewandproposaldeliverythroughprojectaward,turnover,andpost-installationfollow-up.YouwillworkcloselywithourcentralizedEstimatingandPreconstructionteams,RegionalBusinessUnitLeader,andOperationstoensureeveryclientinteractionreflectsourcommitmenttoexcellence.

KeyResultAreas(KRAs)

ClientCommunication&RelationshipManagement

Takeprimaryownershipofallclientengagementwithinyourregionalmarket.Maintainconsistent,professional,andproactivecommunicationwithclientsandinternalstakeholders,includingtheVPofPreconstructionandRegionalBusinessUnitLeader,toensureeveryclientfeelssupported,informed,andvaluedthroughouttheprojectlifecycle.

Professionalism&ClientExperience

Upholdthehigheststandardsofprofessionalismineveryinteraction,written,verbal,andin-person.RepresentVanguardwithconfidenceandcomposure,especiallyinhigh-pressureorhigh-stakessituations.Yourpresence,demeanor,andfollow-throughdirectlyreflectourbrand.

BidReview&ScopeManagement

PartnerwiththeEstimatingteamtofullyunderstandprojectscope,inclusions,andexclusionspriortoclientdelivery.Confidentlypresent,explain,andwhennecessaryadjustbidsbasedonclientfeedback,ensuringaccuracy,competitiveness,andalignmentwithclientexpectations.

ChangeOrder(CO)Management

Manageclientchangeorderrequestswithurgencyandprofessionalism.CollaboratetheProjectManagerandRegionalBusinessUnitLeadertoprepareanddeliverstraightforwardproposalwithin24to48hours.Forcomplexscopechanges,collaboratewiththecentralizedestimatingteamtodeliveraccuratepricingwithinoneweekofreceipt,keepingtheclientinformedthroughouttheprocess.

PipelineOwnership&OpportunityManagement

Owntheaccuracy,completeness,andhealthoftheregionalprojectpipeline.EnsureallopportunitiesintheCRMandtrackingtoolsreflectcurrentstatus,winprobability,clientinsights,andpreconstructionnotes.Stayproactivelyengagedwithclientstoadvanceeachopportunityandsupporttimelybid/no-biddecisionsbyleadership.

In-PersonClientEngagement

Proactivelyscheduleandhostin-personclientinteractions,includingmeetings,lunches,sitevisits,andoutings,involvingregionalleadershipandseniorexecutiveswhenappropriate.Buildrelationshipsatmultiplelevelswithinclientorganizationstodeepentrustandgathermarketintelligence.

RevenueGrowth&BookingPerformance

ActivelysupporttheRegionalBusinessUnitLeaderinachievingconsistentmonthlybookingtargetsandregionalprofitabilitygoals.Maintainadisciplinedfocusonwinrate,margin,andpipelinevelocity.

ProjectTurnover&HandoffQuality

EnsureawardedprojectsareturnedovertotheOperationsteamwithcomplete,accuratedocumentation,includingconstructiondocuments,projectscope,schedule,andkeyqualifications.MaintainahighstandardforhandoffqualityandsolicitfeedbackfromOperationstocontinuouslyimprovetheprocess.

ClientFeedback&Post-InstallationFollow-Through

Maintainanongoingfeedbackloopwithclientsthroughouttheprojectlifecycleandespeciallyatprojectcloseouttoconfirminstallationsatisfaction,resolveanyremainingpunch-listitems,andidentifyfutureopportunities.Serveasatrusted,independentresourceforclientstosharebothpraiseandconcernscandidly.

Qualifications

• 2+yearsofexperienceinaccountmanagement,clientsuccess,businessdevelopment,orarelatedclient-facingrole
• SolidunderstandingoftheB2Bsalescycleandconstructionprojectlifecycle
• WorkingknowledgeofBMS/controlssystems,buildingautomation,ortheconstruction/mechanical/electricalindustry
• Demonstratedabilitytomanagemultipleclientrelationshipsandactivesalesopportunitiessimultaneously
• Stronginterpersonalandcommunicationskillswiththeabilitytobuildtrust,influencestakeholders,andpresentwithconfidence
• Experiencehostingandleadingclientmeetingsandin-personengagements
• Excellentorganizationalskills,attentiontodetail,andabilitytomeetdeadlinesinafast-pacedenvironment
• ProficiencyinMicrosoftOfficeSuiteandCustomerRelationshipManagement(CRM)orpipelinemanagementtools
• Positive,professionalpresencewithasolutions-orientedandownership-drivenmindset
• Willingnesstotraveloccasionallywithintheregionforclientmeetingsandsitevisits

PreferredQualifications

• Bachelor'sdegreeinBusinessAdministration,ConstructionManagement,Marketing,Communications,orarelatedfield
• PriorexperienceintheHVAC,controls,low-voltageelectrical,ormechanicalcontractingindustry
• Familiaritywithestimatingprocesses,bidleveling,orpreconstructionworkflows
• Experienceprogressingfromasalessupportorcoordinationroleintodirectaccountownership

CompensationandBenefits:

• Basesalary:$76,000-$100,000,commensuratewithexperience,relevantskills,andoverallexpertise.
• PerformancebasedbonustiedtokeyKPIs.
• Comprehensivebenefits:Health,Dental,andVisioninsurance,401(k)contribution,paidtimeoff,andprofessionaldevelopment.

WhyJoinUs?

Vanguardisadynamic,growthorientedelectricalcontractorwithdeeprootsinNewYorkCitysince2007.WespecializeinlowvoltagetemperaturecontrolsandBuildingManagementSystems(BMS),deliveringsmart,efficientsolutionsforcommercialandindustrialclients,focusingonoptimizationwithouttraditionalhighvoltagework.

WepivotedstrategicallyduringCOVID,expandedintoTexas,andnowhaveover250teammembersdeliveringprojectsacrossNYC,DallasFortWorth,Austin,SanAntonio,andbeyond.Wearescalingfast,creatingrealimpactinthebuiltenvironment,andprioritizingorganizationalhealthandteamwellbeing.

Whatdoyoustandtogain?

LeadershipImpact:

ShapeandgrowahighpotentialteamwhiledirectlyinfluencingVanguard’snextphaseofexpansion.

GrowthOpportunities:

Directmentorshipfromcompanyfoundersandexecutives,leadershipdevelopment,andaclearpathtohigherrolesaswescale.

MeaningfulWork:

Leadinitiativesthatoptimizeoperations,boostefficiency,andsupportourgrowingprojectpipeline.