Account Manager (Academia) Customer Team · US ·

Oxford Medical Simulation; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

38 days paid time off

Uncapped commission

Medical, Vision and Dental Insurance

High specification laptop and VR head‑

Flexible work environment - work from

$600 one-off office set up allowance

401K

Knowing that you are making a realdif

Job summary

Oxford Medical Simulation is seeking a commercial Account Manager to own renewals and expansion across academic institutions in the United States. You will manage end-to-end renewals, identify upsell opportunities, and maintain a reliable forecast using Hubspot.

The role emphasizes building executive relationships with faculty and program leadership, plus pricing and contract negotiations for multi-year deals. Expect ~50% travel and EST-friendly remote work.

Qualifications

• 3+ years in quota-carrying Account Management ( renewals + expansion ) in B2B healthcare SaaS.
• Proven record of achieving or exceeding 100%+ NRR targets.
• Experience managing renewals end-to-end, including pricing and negotiation.
• Strong pipeline management and CRM discipline, ideally Hubspot.

Responsibilities

• Own end-to-end renewals for your portfolio and drive renewal motion.
• Identify, qualify, and close upsell/cross-sell opportunities to deliver growth.
• Maintain a reliable forecast and CRM hygiene with Hubspot.
• Build multi-threaded executive relationships with faculty leadership and program directs.
• Lead pricing, packaging, and contract negotiations, including multiyear deals.
• Run account plans, map stakeholders, and manage renewal risks.

Skills

Quota-carrying AM

Healthcare SaaS

Renewals & Expansion

Forecasting

Executive relationships

Hubspot CRM

Tools

Hubspot CRM

Job description

In a nutshell

Title: Account Manager, Academia

Location: United States (remote) - EST preferred
Type: Full-time
Compensation: $100K-$120K base, $30k-$50K variable comp, $130K-$170K OTE
Reporting to: Director of Sales and Account Management
Travel: Approximately 50% (typically 2–3 trips per month), including overnight stays.

The Opportunity

Oxford Medical Simulation Inc (OMS) is scaling fast in the US and we’re hiring a commercial, Account Manager to own renewals and expansion across a portfolio of academic institutions.

This is a role for someone who loves running a book of business, building executive relationships, and closing revenue - protecting and growing ARR through structured renewal motion, account planning, and value-led commercial negotiation.

You do not need prior virtual reality experience. We’ll train you on OMS’s platform and products. What matters most is that you can retain and grow accounts with rigor, pace, and commercial instinct.

What You’ll Own

You will be accountable for:

• Renewal revenue: own end-to-end renewals for your portfolio,

• Expansion revenue: identify, qualify, and close upsell/cross-sell opportunities to deliver

• Forecasting & accuracy: maintain a reliable forecast and pipeline, with strong CRM hygiene and forecasting in Hubspot

• Executive relationships: build multi-threaded relationships across faculty leadership, program directors, simulation leadership, procurement, IT, and budget owners

• Commercial negotiation: lead pricing, packaging, and contract negotiations (including multi-year deals), partnering with Legal/Finance as needed

• Account strategy: run account plans for top customers, mapping stakeholders, renewal risks, competitive threats, and expansion paths

What You’ll Do Day-to-Day

• Manage a portfolio of 25-50 academic customers and drive a disciplined renewal motion beginning 6 months before contract end

• Build and execute account plans to expand footprint across programs, campuses, cohorts, or departments

• Identify new buying centers and develop expansion opportunities (e.g., additional programs, multi-campus rollout, new use cases)

• Run executive check-ins and commercial reviews tied to outcomes, budget cycles, and renewal timelines

• Recurring QBRs and touch points with key stakeholders to drive utilization and best practices for Success

• Own and progress commercial conversations through procurement, contracting, and approvals

• Collaborate with internal teams (e.g., Product, Clinical, Support) to remove blockers and protect revenue

• Represent OMS at conferences and events to deepen customer relationships and uncover expansion opportunities

Who You Are

We’re looking for a commercial AM who has consistently delivered results.

Required

• 3+ years experience in quota-carrying Account Management (renewals + expansion) in B2B healthcare or healthcare academia SaaS

• Proven record of achieving or exceeding 100%+ NRR targets

• Experience managing renewals end-to-end, including pricing and negotiation

• Strong pipeline management, forecasting discipline, and CRM excellence ideally in Hubspot

• Comfort with complex, multi-stakeholder environments and long buying cycles

Preferred

• Experience selling into academic institutions (universities, nursing schools, medical schools etc)

• Familiarity with healthcare education, clinical training, simulation, or adjacent markets

• Experience working through procurement, IT review, and contracting processes common in academia

You’ll thrive here if you

• Love owning a number and building a plan to hit it

• Are proactive, organized, and relentless about renewal risk management

• Can communicate value with senior stakeholders and defend price with confidence

• Enjoy travel and relationship-based selling in the field

About Oxford Medical Simulation

OMS helps health systems, nursing schools, and medical schools deliver training and assessment better, cheaper, faster and at scale.

Our award-winning simulation platform is transforming the way healthcare and educational institutions train, assess, and recruit healthcare professionals. By combining cutting-edge 3D visualization with artificial intelligence and leading educational theory, OMS delivers all of the benefits of physical simulation while driving significant savings and improving patient care.

Founded in 2017 and commercially launching the award-winning OMS Platform in late 2018, OMS has experienced rapid growth with deployments spanning more than 100 Healthcare and Academic institutions around the world including Mayo Clinic, Advent Health, Johns Hopkins, the NHS, and the world’s #1 pediatric hospital.

Oxford Medical Simulation is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity or expression, sexual orientation, veteran or military status, or any other category protected under the law. Oxford Medical Simulation is an equal opportunity employer committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.

Who we are

We are Skiers / Boarders, Runners, Rowers, Pilots, Magicians, Weavers, Photographers, Game Heroes, Movie Buffs, and every other variety of people. We are hard working. We are passionate about what we do. We care about the work. We care about each other. We care about pushing the envelope and we care about using our working lives to make the world a better place.

We value these behaviors above all:

1. Care & Pride - we take care and pride in everything we do

2. Growth mindset - we push the boundaries so we are adaptive, inventive and always learning

3. One Team - we are in it together, mucking in and supporting each other with humour and humility

Sound like you?

Benefits

• 38 days paid time off

• Uncapped commission

• Medical, Vision and Dental Insurance

• High specification laptop and VR headset

• Flexible work environment - work from home/ remote first

• $600 one-off office set up allowance

• 401K

• Knowing that you are making a real difference!