Account Manager

Amphenol ICC; Yocumtown (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Amphenol Communications Solutions is seeking an Account Manager to oversee customer advocacy for OEM/ODM accounts in the High Speed Cable Backplane business. The role focuses on strong communication with customers and internal teams, delivering data-driven insights and forecasts from multiple global sites.

The position requires excellent English communication, detail-orientation, and the ability to travel up to 25% to support international customers and partners.

Qualifications

• BS degree in marketing, business, or related area.
• 3+ years of experience in Marketing, Customer Service, Sales, Planning or Finance.
• 1+ years of experience working in an electronic components manufacturing environment is preferred.
• Advanced PC skills in MS Excel and PowerPoint, including V-lookups and Pivot Tables.

Responsibilities

• Know your customers and their projects/products, understanding critical demand and business environment.
• Support customer activities, resolving delivery, quality, inventory, and demand issues in an international, time-sensitive environment.
• Handle requests from sales, customers, ODM/CMs, and production team from multiple sites globally with a data-driven approach.
• Secure trustful monthly forecast for key accounts and provide forecast analysis to ensure data integrity.

Skills

Communication skills

Customer service

Data analysis

English proficiency

Education

BS Degree in Marketing, Business, or related area

Tools

MS Excel

PowerPoint

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Account Manager (Cable Backplane)

Location: Valley Green, PA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking an Account Manager to join our team located in Nashua, NH.

SUMMARY:

The Account Manager will focus on customer advocacy, being the voice of the customer into the organization as well as the voice of Amphenol out to the customer, taking care of critical customer needs, interfacing and building relationships with external customers and providing customer support to Product Managers, Project management, and other internal functions. The ideal candidate will possess excellent verbal and written English skills and possess a team player attitude with the desire and capacity to learn. Due to the nature of this position, an outgoing and detail-oriented person who is able to work under pressure would be best suited. Performance will be measured based on established annual objectives, and as applicable, feedback from internal and external stakeholders.

RESPONSIBILITIES:

This individual will have responsibility for several key OEM/ODM customers worldwide within the High Speed Cable Backplane Business (CBS). The position requires excellent communication skills with a substantial focus on customer care and marketing/business analysis.

• Knowing your customers and their projects/products, understanding customers' critical demand and business environment
• Supporting customer activities, resolving delivery, quality, inventory, and demand issues in an international and time sensitive environment
• Handling requests from different stakeholders (sales, customers, ODM/CMs, and production team from multiple sites globally) with a data driven and analytical approach
• Securing trustful monthly forecast for key accounts and providing forecast analysis to ensure data integrity.

QUALIFICATIONS:

The successful candidate will be skilled at working with a high level of detail and will be able to manage multiple tasks for customers in a time sensitive environment. Organizational skills and summarizing conclusions via data analysis is an important part of the position. To do so requires a good, working knowledge of Excel and PowerPoint and the ability to communicate effectively.

• BS Degree in Marketing, Business, or related area
• 3+ years of experience in Marketing, Customer Service, Sales, Planning or Finance
• 1+ years of experience working in an electronic components manufacturing environment is preferred
• Advanced PC Skills in MS Excel and PowerPoint. Working ability with V-lookups, Pivot Tables, and other more advanced excel skills
• Ability to travel as needed, up to 25%

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/