Account Manager

NEXHR; Appleton (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

NEXHR is seeking an Account Manager to support key accounts in Appleton, WI, with proven experience in pulp, paper, Tissue or water treatment. You will drive revenue growth, maintain long-term relationships, and partner with planning, R&D, and supply chain to align commercial goals.

Responsibilities include cross-selling, identifying new applications, and leading business reviews to ensure client satisfaction and retention in the region.

Qualifications

• Bachelor degree in Chemistry or Engineering or Business Administration.
• 5+ years of work experience in relevant field.
• 5+ years in pulp, paper, Tissue or water treatment.
• Training in pulp/paper science or packaging is preferred.
• Business/finance terminology knowledge is desirable.

Responsibilities

• Drive year-over-year revenue growth through cross-selling and upselling.
• Maintain and grow relationships with key decision makers.
• Coordinate with service, planning, R&D, and supply chain to align goals.
• Lead business reviews and assess value delivered to customers.
• Identify new applications and opportunities within accounts.
• Manage pipeline health and report forecasts using planning tools.

Education

Bachelor's degree in Chemistry

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

Ackumen

Dynamics

Job description

We are proactively looking for an Account Manager to support key accounts in the Appleton, WI region, specific experience in pulp, paper, Tissue or water treatment is a must have!

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Key Outcomes/Responsibilities

Revenue Growth & Account Expansion

Actions:

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handler orders and other requirements by communicating effectively with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.

Account Retention and Relationship Management

Actions:

• Develop and maintain relationships with key decision makers to enable account penetration.
• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

Internal Collaboration

Actions:

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
• Align internally to support commercial strategies and customer needs.
• Implement and adopt Digital enabling tools (Ackumen and Dynamics)

Basic Qualifications

• Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration
• Job Experience: 5 years or more
• 5+ years related experience and/or training in pulp, paper, Tissue or water treatment
• Specific training in pulp/paper science or packaging desired
• Demonstrated understanding of business/finance terminology desirable
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder