Account Manager

Cook & Boardman, LLC; Wilmington, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Cook & Boardman, LLC in Wilmington, NC seeks an Account Manager to act as trusted advisor for clients, identifying Audio-Visual needs and coordinating with internal teams.

You will develop relationships with customers, qualify opportunities, present solutions, and manage proposals, pricing, and timelines from sale to execution. Prior experience in security integration or low-voltage is a plus.

Qualifications

• High school diploma or equivalent; bachelor’s degree in business, construction management, or related field preferred.
• 3+ years of experience in sales, account management, or estimating in security integration, low-voltage, or construction industry preferred.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories.
• Identify and qualify opportunities for Audio-Visual Systems through proactive outreach, referrals, and territory management.
• Conduct onsite and virtual presentations that highlight the company’s capabilities in Audio-Visual solutions.
• Partner with internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements.
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines.
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership.
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar).
• Stay informed of product developments, emerging technologies, and competitor activity within the Audio-Visual markets.
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution.
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise).
• Other relative duties as assigned.

Skills

Audio-Visual systems

Blueprint reading

Verbal & written communication

Project coordination

Customer service

Self-motivated

Education

High school diploma or equivalent

Bachelor’s degree in business, construction management or related field (preferred)

Tools

ConnectWise

Job description

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their Audio-Visual needs. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for Audio-Visual Systems through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company’s capabilities in Audio-Visual solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the Audio-Visual markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Minimum Qualifications

• High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, and Abilities

• Understanding of Audio-Visual systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaboratively
• Commitment to delivering exceptional customer service and maintaining long-term client relationships