Account Manager - Dayton

GroundSystems, Inc.; Kettering (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

GroundSystems, Inc. is seeking an Account Manager to be the primary contact for contracted accounts, building strong relationships, ensuring timely follow-up, and renewing contracts through proactive service and renewal proposals.

You will manage properties by inspecting, identifying problems, and offering proactive solutions to meet customer expectations. Coordinate with Operations, assist in snow operations when needed, and communicate deficiencies for resolution.

Qualifications

• Experience in account management and customer service.
• Experience in landscape industry and client relations.
• Ability to communicate effectively, both verbal and written.
• Adequate computer skills and ability to use a CRM.

Responsibilities

• Develop strong relationships with customers by frequent communication and earning trust.
• Manage properties by inspecting, identifying problems, and proactively providing solutions.
• Ensure properties meet or exceed customer quality expectations.
• Develop long term property plans anticipating customer needs and budgeting support.
• Conduct on-site walk-throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Coordinate with Operations to plan and schedule performance.
• Assist in snow operations as required.
• Communicate deficiencies in quality to Operations and plan resolutions.
• Prepare and present renewal and enhancement proposals promptly.
• Meet or exceed sales goals for renewals and enhancements.
• Update CRM with sales opportunities and follow up with customers.
• Ensure contract administration is accurate with admin support.
• Represent GroundSystems at events to build relationships and opportunities.
• Learn new techniques to perform tasks more effectively.
• Other duties as assigned.

Skills

Account management

Customer service

Landscape industry experience

CRM proficiency

Driving license

Independent worker

Attention to detail

Time management

Communication skills

Tools

CRM software

Job description

Job Purpose

The Account Manager is the primary customer contact for contracted accounts. Account managers are responsible for timely follow up and follow thru with customer to ensure a positive relationship, complete satisfaction and renewal of accounts. Account Managers propose non-contracted landscape enhancements to meet the needs and increase the satisfaction of the customer.

Duties and Responsibilities

• Develop strong relationships with customers by frequently communicating and earning trust.
• Manage properties by inspecting, identifying problems, and proactively providing solutions to the customer.
• Ensure that properties meet or exceed customer quality expectations.
• Develop long term property plans that anticipate customer needs and assist customers in their budgeting process.
• Conduct on site walk throughs with customers.
• Assist in resolving accounts receivable issues when necessary.
• Work closely with Operations to plan and schedule so that performance meets customer expectations.
• Assist in snow operations as required.
• Communicate deficiencies in quality to Operations and assist in formulating a plan to resolve issues.
• Prepare and present proposals for renewals and enhancements in a timely manner and in accordance with company standards.
• Meet or exceed established sales goals for contract renewals and enhancements.
• Monitor and update all sales opportunities in CRM and follow up with customers to optimize sales opportunities.
• Work with administrative support to ensure all contract administration is timely and accurate.

• Represent company at various events, organizations, and associations for the purpose of building and developing relationships that lead to opportunities including industry association events.
• Learn new techniques to perform routine tasks more effectively.
• Other duties as assigned.

Qualifications

• Horticultural knowledge.
• Previous Account Management and customer service experience.
• Previous landscape industry experience.
• Ability to effectively communicate, present information and respond to questions, verbal and written.
• Adequate computer skills and ability to use a CRM.
• Current driver's license and acceptable driving record.
• Ability to work independently and in team settings.
• Strong attention to detail and ability to exercise good judgement.
• Excellent organizational and time management skills.

Key Performance Indicators

• Enhancement Sales
• Contract Renewal Rate
• Profitability
• Revenue Growth
• Customer Satisfaction

Working Conditions

Position requires extended hours and flexibility in scheduling including evenings, weekends and holidays depending on demands of customers and snow removal operations.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical demands

While performing the duties of this job, the team member is required to sit; walk; stand for up to seven (7) hours at a time; use hands to handle objects; reach with hands and arms; balance, stoop, talk and hear. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include vision and ability to read documents and a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the team member is exposed to a noise level that is usually minimal to moderate.

Reports To

This position reports directly to the Branch Manager.

AAP/EEO Statement

GroundSystems provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.