Account Manager

Veolia NA; West Bridgewater (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance relationships with high-value customers in the environmental sector. This role involves managing customer accounts, utilizing consultative-selling techniques, and optimizing service offerings. You will play a crucial role in driving growth and ensuring customer satisfaction while navigating the complexities of waste management regulations. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package, including health insurance and a 401(k) plan. If you are passionate about environmental solutions and building lasting customer relationships, this opportunity is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Qualifications

• 5+ years of sales experience with a focus on customer relationship management.
• Technical knowledge of waste transport and disposal is preferred.

Responsibilities

• Manage existing customer accounts and focus on growth through service offerings.
• Engage in consultative-selling techniques to provide solutions to customers.

Skills

Customer Relationship Management

Sales Experience

Technical Knowledge of Waste Management

Strong Communication Skills

Relationship-building Skills

Education

High School Diploma

Degree in Science, Mathematics, or Business

Tools

Salesforce

Job description

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

www.veolianorthamerica.com

Job Description

This is a regional position that covers the states of VA, WV, PA, NJ, DE, and MD.

Position Purpose:
The position’s purpose is to retain and grow existing high value/ strategic customers within the assigned territory.

Primary Duties /Responsibilities:

• Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention.
• Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.
• Advise customers on ESS’ services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste.
• Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.
• Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS’s % share.
• Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers.
• Record leads within existing high value/ strategic customers in Salesforce.
• Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes.
• Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.
• Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.
• Other responsibilities at the direction of the Strategy & Growth Manager.
• Travel to customer sites for in-person meetings is required.

Qualifications

Education / Experience / Background:

• High School Diploma
• Demonstrable customer relationship experience
• Technical knowledge/ experience of waste transport, disposal and recycling (from a degree or from experience)
• Awareness of managing financial
• Preferred degree or equivalent experience in science, mathematics, or business
• 5+ years of sales experience

Knowledge / Skills / Abilities:

• Relationship-building skills
• Ability to prioritize the highest value opportunities.
• Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS
• Ability to manage customer and waste stream P&Ls
• Able to work collaboratively across different functions and to secure help from colleagues
• Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite
• Strong communication skills and writing skills

Required Certification / Licenses / Training:

• Veolia training as required.

Additional Information

BENEFITS

Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.