Account Manager - VA

Red Coats, Inc.; McLean (VA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

55K/year plus benefits

Job summary

Red Coats, Inc. in McLean, VA seeks an Account Manager to be the face of our premier commercial contracts, overseeing cleanliness, safety, and tenant satisfaction.

You will lead daytime porter staff, coordinate with evening supervisors, and maintain strong relationships with building management. Key duties include daily liaison with the Building Manager, tenant relations, conflict resolution, payroll & scheduling oversight, shift transitions, inventory control, safety inspections, and precise

Qualifications

• Previous experience in commercial janitorial management or facility operations.
• Proficiency in payroll management and labor scheduling.
• Exceptional verbal and written communication for interactions with building managers and tenants.
• Proven ability to manage complex inventories and juggle multiple priorities.

Responsibilities

• Daily Liaison with Building Manager to review priorities.
• Tenant relations and monitoring communication books.
• Investigate complaints and take corrective actions.
• Payroll processing and scheduling oversight for onsite staff.
• Evaluate employee performance and provide instruction to supervisors.
• Prepare shift instructions and assign tasks for evening crew.
• Oversee supplies, inventory, and company assets.
• Conduct daily facility reviews and weekly quality control reports.
• Identify unsafe practices and ensure safety protocols are followed.
• Report issues to the Area Manager and maintain project documentation.

Skills

Janitorial management

Payroll scheduling

Communication

Inventory management

Team leadership

Job description

Role Summary

The Account Manager is the "face of the company" for our premier commercial contracts. You will be responsible for the total lifecycle of the facility's cleanliness, safety, and tenant satisfaction. This role requires a proactive leader who can manage daytime porter staff, coordinate with evening supervisors, and maintain an impeccable relationship with building management.

Key Responsibilities

Client & Tenant Engagement

• Daily Liaison Check in with the Building Manager every morning to review the daily task list and address immediate priorities.
• Tenant Relations Conduct regular tenant visitations and monitor communication books to stay ahead of service needs.
• Conflict Resolution Personally investigate all complaints, document findings, and execute immediate corrective actions.

Operations & Staff Leadership

• Payroll & Scheduling Manage payroll processing for onsite staff; oversee scheduling for all shifts, including the approval and coordination of time-off requests to ensure constant coverage.
• Performance Management Evaluate employee performance daily, provide hands-on instruction to supervisors, and take formal disciplinary actions when necessary.
• Shift Transition Bridge the gap between shifts by preparing instructions for the evening crew and distributing special project assignments to supervisors.
• Supply & Asset Management Oversee the full lifecycle of supplies, including inventory tracking and proactive ordering. Manage company assets including uniforms, I.D. badges, and key inventories.

Quality Control & Facility Improvement

• Continuous Improvement Conduct daily comprehensive reviews of the facility to identify "beyond-the-contract" areas for improvement and aesthetic enhancements.
• Inspections Conduct daily inspections of designated areas and complete formal weekly Quality Control reports.
• Safety & Security Actively identify and correct unsafe work practices; ensure all security and safety protocols are strictly followed by staff.
• Maintenance Monitor the condition of all equipment and report malfunctions to the main office immediately to prevent service interruptions.

Administrative & Reporting

• Facility Intelligence Keep the Area Manager informed of daily issues, such as suite vacancies, moving tenants, or recurring operational hurdles.
• Documentation Maintain accurate paperwork for special projects, complaints, and requests to ensure 100% completion and client sign-off.

Qualifications

• Experience Previous experience in commercial janitorial management or facility operations.
• Administrative Skill Proficiency in payroll management and labor scheduling.
• Communication Exceptional verbal and written communication skills for professional interactions with building managers and tenants.
• Organization Proven ability to manage complex inventories and juggle multiple competing priorities.

Additional Details

• Compensation-$55K/year + benefits