VP of Account Management

Profound; New York (NY); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

Profound is seeking a VP of Account Management to lead their strategy for customer retention and revenue growth. Based in New York, you'll be responsible for developing the account management organization, setting expectations, and ensuring high performance across segments. You'll work closely with leadership to align organizational goals with broader company strategies. The role requires significant SaaS experience and a proven track record in managing multi-segment account management teams. A competitive compensation package is offered, reflecting skills and experience.

Qualifications

• 8+ years of SaaS experience in account management and related fields.
• Proven track record in managing revenue retention and expansion.
• Experience developing and coaching teams.

Responsibilities

• Lead and develop the Account Management organization.
• Accountable for net revenue retention across segments.
• Champion process improvements for efficient operations.

Skills

SaaS experience

Account management

Coaching and development

C-suite engagement

Sales strategy

Job description

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, Lightspeed, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs from insight to action to automation and impact.

As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion -- partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals and build a team that scales with the business.

What You'll Do

• Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets
• Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
• Build and align segment-specific playbooks while maintaining a unified commercial motion
• Establish a strong coaching culture, creating consistent frameworks for pipeline management, deal strategy, and performance development that elevate managers and their teams
• Run executive-level pipeline reviews, forecast calls, and deal escalations across both segments, surfacing risk early and driving accountability at every level
• Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals
• Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories
• Partner cross-functionally to surface customer insights and align the AM org with broader company priorities
• Champion tooling, enablement, and process improvements that help both segments operate efficiently at their respective cadences
• Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy

Who You Are

• 8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams
• Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams
• Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors
• Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both
• Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts
• Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment
• High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way

Location

This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $200,000 to $300,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.