Account Manager

rePurpose Global; United States; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Equity

Medical, Dental, Vision coverage

Flexible PTO

401K

Parental Leave

Job summary

rePurpose Global is seeking an Account Manager to own commercial outcomes for a large customer portfolio. You will manage renewals, expansion, and long-term growth, working in a CS pod with Customer Success Managers to map goals to platform capabilities and surface expansion opportunities.

You will help build the new playbook, influence how the AM motion operates, and coordinate with Sales on handoffs and pipeline. This role is remote-friendly with hybrid options for NYC-area candidates.

Qualifications

• 3+ years in a quota-carrying account management or SaaS sales role.
• Proven ability to manage a high-volume portfolio independently.
• Strong commercial instincts: pricing, negotiation, forecasting.
• Experience in a cross-functional pod with CS or delivery teams.
• Familiarity with HubSpot or similar CRM; data-driven prioritization.

Responsibilities

• Own renewals and expansion across a large book of business.
• Develop account plans, surface opportunities, and drive value.
• Lead expansion cycles and coordinate with Sales for deals.
• Forecast pipelines and maintain clean account data.
• Provide product feedback and collaborate with CS, Sales, and Product.

Skills

Quota-carrying

SaaS sales

Forecasting

Contract negotiation

Account management

Cross-functional collaboration

AI tools

Tools

HubSpot

Job description

About The Company

Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.

rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.

Headquartered in New York. Learn more at repurpose.global.

This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment.

About The Role

The Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook — this function is new, and you will have direct influence over how it operates.

Key Responsibilities

Renewals and retention

• Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
• Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalated
• Negotiate multi-year agreements where appropriate

Expansion and growth

• Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
• Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
• Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
• Forecast pipeline accurately and maintain clean account data in HubSpot

Customer relationships

• Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
• Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
• Anticipate customer needs and bring solutions proactively — before issues become escalations

Playbook and process building

• Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
• Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
• Surface patterns across your portfolio to inform team-wide process improvements

Cross-functional partnership

• Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
• Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
• Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements

• 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
• Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
• Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
• Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
• Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
• AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
• Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

Nice to have:

• Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
• Background in sustainability, packaging, compliance, or impact-driven businesses
• Experience building or contributing to a new commercial motion or playbook in an early-stage function

Additional Information:

The role is remote only for candidates on the East Coast of the US; for those candidates located near our head office in New York City, this will be a hybrid position with 3 days per week in-office at our office at 1460 Broadway.

We have a truly global team - with members across the USA, India, Sri Lanka, and Portugal.

Research shows that women and underrepresented groups often apply to roles only if they meet 100% of the qualifications. We encourage you to break that statistic. If you're passionate about this role and our mission, even if you don't meet every qualification, we look forward to receiving your application

rePurpose Global is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We aim to reflect the global industries, brands, and markets we help navigate packaging compliance — and we welcome, support, and empower all the diverse individuals building the infrastructure for packaging compliance and a more sustainable global economy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compensation & Benefits

• Competitive salary +equity. The compensation range for this role is $80,000 - $90,000 base with a variable of approximately $50,000-$60,000.
• 100% Paid Premiums on Medical, Dental, Vision
• Flexible PTO - Your Birthday Off!
• 401K
• Paid Parental Leave

We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else!