Account Manager

SLAMcore; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Join a leading global company as an Account Manager, where you'll nurture strategic accounts and enhance client experiences. Embrace a flexible work environment and be part of a culture that prioritizes people and innovation. With a focus on client satisfaction, you'll leverage your skills in communication and negotiation to drive growth and retention. Enjoy comprehensive benefits and opportunities for international collaboration while working remotely.

Benefits

Autonomy & Flexibility

Bonding Leave

2 Charitable Days

Reward & Recognition Program

Corporate bonus/SIP

Coworking Space

Qualifications

• 3+ years of experience in sales, client success, or account management.
• Established history of managing issues and outstanding customer service.

Responsibilities

• Serve as the key point-of-contact for clients to increase satisfaction and retention.
• Achieve and exceed monthly/quarterly quota.
• Drive engagement by coordinating regular meetings with key decision makers.

Skills

Communication

Negotiation

Relationship Building

Education

Professional HR designation

CCWP

Job description

Ready to join the future of work?

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first!

As an Account Manager at Safeguard Global, you will nurture and grow a select set of strategic accounts by focusing on retention and selling additional services to drive growth. The core tenet of this role is that by truly understanding the client’s business, we can ‘see around corners’ to deliver exceptional and perfectly timed support that drives adoption and growth. At Safeguard Global, we strive to deliver a world-class client experience by approaching every interaction as an opportunity to lead with “Yes, how”.

Who You Are:

You are driven to exceed client expectations and have developed a keen ability to identify roadblocks and overcome obstacles to increase business while enhancing the client experience. You are a persuasive and confident communicator with the ability to educate clients on the use and benefits of an Employer of Record service as a strategic solution to the challenges of global expansion.

Key Responsibilities:

• Serve as the key point-of-contact for your clients with the outcome of increasing customer satisfaction, retention, and account growth.
• Achieve and exceed monthly/quarterly quota
• Service accounts and sell back into to increase revenue
• Build and maintain a client profile, client mapping, and client retention plans
• Drive engagement by coordinating regular meetings with key decision makers
• Scope and provide deep insight into new territories the client might be expanding into
• Maintain an accurate forecast for clients growth potential
• Lead recurring client meetings to review Key Performance Indicator and monthly/quarterly business reviews
• Exceed quality service, encourage client retention and introduce new services and opportunities through coordinated efforts with internal teams.
• Quarterly or semiannual client site visits

Key Technical Skills & Knowledge

• 3+ years of experience in sales, client success, account management or consulting where you’ve been measured on both qualitative and quantitative performance metrics
• Established history of successfully managing issues through resolution and escalation management and an outstanding customer service record
• Excellent verbal, presentation and written communication skills
• Solid relationship building, negotiation and closing skills.
• Ability to multi-task and manage change within a fast-paced environment.
• Quick learner with the ability to apply knowledge and thrive in a team environment.

How you’ll stand-out:

• You have demonstrated experience in, and proficient working knowledge of contingent workforce trends and Employer of Record (EOR) or Professional Employer Organization (PEO) models;
• You have worked with Vendor Management Systems (VMS), Managed Service Providers (MSPs), or under Statement of Work (SOW) models previously; and, or
• You have certifications that may include a professional HR designation, CCWP, a staffing provider certification, or other relevant industry recognition

Who we are and what we do:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ️

Our Global Benefits

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian:

• ️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work!

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.