Account Manager

fal; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Travel to customers & SF HQ

Team events & offsites

Growth opportunities

Job summary

fal is the generative media ecosystem powering AI product innovation. We provide the infrastructure and tooling for producers and enterprises, with a scalable platform for high-performance inference and observability.

We are seeking an Account Manager for EMEA, based in Istanbul (remote, full-time contractor). You will own renewals, expand workloads, and manage the complete contract lifecycle across Europe, the Middle East and Africa.

Qualifications

• 3+ years in SaaS account management with quota or retention target.
• Experience managing customers across several EMEA countries.
• Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews.
• A record of growing accounts by finding new workloads and negotiating commercial terms.
• Clear communication; you build trust with engineers and executives alike.
• Organised enough to run a large renewal book across time zones.
• Professional fluency in English.
• Turkish, German, French or Arabic is a plus.
• Salesforce proficiency.
• Background in AI platforms, cloud or data infrastructure.
• Experience with consumption or usage-based pricing.

Responsibilities

• Drive renewal cycles so they close on time with larger commitments where it makes sense.
• Expand accounts by finding new teams, use cases and workloads inside existing customers.
• Own the contract lifecycle from outreach through negotiation, signature and execution, including EU reviews.
• Know customer value and ROI through regular business reviews with stakeholders.
• Manage a mixed book of many small accounts and a few large strategic ones.
• Forecast and report; keep Salesforce up to date and coordinate with US teams.
• Improve the playbook to fit EMEA markets.

Skills

SaaS account mgmt

Renewals

Customer success

English fluency

Negotiation

Contract management

Salesforce

EMEA experience

AI/cloud infra

Pricing models

Tools

Salesforce

Job description

Описание:

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. Our Account Management team protects and grows fal's revenue after the first deal. As our Account Manager for EMEA, you'll own the relationship with existing customers across the region, from high-growth startups to some of our largest European accounts. You'll run renewals and recontracting, find new workloads, and handle every contract in your book. Location: Istanbul, Turkey (remote, full-time contractor) Territory: Europe, Middle East & Africa

Задачи:

• Drive retention and growth: run renewal cycles so they close on time, with larger commitments where it makes sense.


• Expand accounts: find new teams, use cases and workloads inside existing customers, and introduce new fal models and capabilities.


• Own the contract lifecycle: handle each renewal from first outreach through negotiation, signature and execution, including EU legal, security and DPA reviews.


• Know customer value: explain fal's impact, usage and ROI to customer stakeholders through regular business reviews.


• Manage a mixed book: prioritise across many smaller, usage-based accounts and a handful of large, strategic ones.


• Forecast and report: keep forecasts accurate and Salesforce current; work SF overlap hours with US-based teams.


• Improve the playbook: follow our processes and help adapt them to EMEA markets.

Требования:

• 3+ years in SaaS account management, renewals or customer success with a quota or retention target.


• Experience managing customers across several EMEA countries.


• Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews.


• A record of growing accounts by finding new workloads and negotiating commercial terms.


• Clear communication; you build trust with engineers and executives alike.


• Organised enough to run a large renewal book across time zones.


• Professional fluency in English.


• Turkish, German, French or Arabic is a plus.


• Salesforce proficiency.


• Background in AI platforms, cloud or data infrastructure.


• Experience with consumption or usage-based pricing.

Условия:

• Competitive cash compensation, paid in USD


• Equity


• Regular travel to customers across EMEA and to our San Francisco HQ, expenses covered


• Team events and offsites


• Interesting, challenging work with a lot of room to grow

U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.