Account Manager

Fusable; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Life and disability insurance

Remote work opportunities

Generous paid time off

Job summary

Fusable is seeking an Account Manager to own post-sales relationships for a portfolio of SMB clients. You will onboard, drive product adoption, realize value, and pursue upsell/cross-sell opportunities while ensuring renewal and retention.

Collaboration with Product, Marketing, Data Analysts, and Sales is essential. You will manage a high-volume book, work independently, and thrive in a cross-functional environment to deliver outcomes and maximize ROI for clients.

Qualifications

• 3+ years in a B2B Account Management role with a proven track record of meeting and exceeding quota.
• Bachelor’s degree or equivalent professional experience.
• Comfort in a quantitative environment to communicate, coach and translate for clients.
• Flair for account nurturing and client relationship management.
• Strong interpersonal skills, highly motivated with client relationships.
• Exceptional written, verbal and presentation skills.

Responsibilities

• Develop and maintain long-term relationships with clients in the post-sales period, serving as the key resource for the account.
• Own a high-volume portfolio of SMB accounts and act as the single owner of client relationships.
• Conduct onboarding, training and provide ongoing client support to maximize usage of product features and services.
• Identify upsell and cross-sell opportunities and drive retention and expansion revenue.
• Develop and deliver account reviews to achieve business goals and maximize ROI.
• Track usage and KPIs, monitor risks, and coordinate with teams to improve product stickiness.

Skills

B2B Account Management

Quota attainment

Interpersonal skills

Communication

Education

Bachelor’s degree or equivalent

Tools

Excel

CRM software

Job description

Fusable is a leader in data-driven solutions for the trucking, agriculture, and construction industries. We’re passionate about valuing our associates for their unique skills, ideas, and backgrounds, and we’re committed to building an inclusive, innovative workplace where everyone can thrive.

Your Role as an Account Manager:

The Account Manager will be solely responsible for post-sales accounts for assigned client portfolio of SMB accounts.

Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue.

Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.

The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales.

A Day in the Life of an Account Manager:

• Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account.
• Proven ability to handle a high-volume portfolio of a small-medium book of business.
• Operating as the singular owner of client accounts in an inside sales function.
  • Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.
  • Own and drive retention and expansion revenue relationship and value-based promotion.
  • Identify and promote upsell and cross-sell opportunities across Fusable brands.
  • Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success.
  • Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness.
  • Plan, prioritize, and self-direct with minimal supervision.
  • Monitor and maintain usage KPIs/client dashboards to monitor progress and success.
  • Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.
  • Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.

What You'll Need:

• Minimum of 3 years’ experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota.
• Bachelor’s degree or equivalent professional experience required.
• Comfort in a quantitative environment to communicate, coach and translate for clients.
• Flair for account nurturing and client relationship management.
• Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships.
• Exceptional written, verbal and presentation skills required.
• Ability to work well independently and in a team environment.
• High attention to detail, ability to meet deadlines and respond to clients in a timely manner.
• Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of CRM software needed.
• Up to 5% Travel

The Perks of Working at Fusable:

We believe in taking care of our team. Fusable provides a comprehensive benefits package for eligible employees, which may include medical, dental, and vision insurance; a 401(k) retirement plan; paid time off; paid holidays; and life and disability insurance. Benefits are subject to eligibility requirements and applicable plan terms. A complete description of compensation, incentive opportunities, and benefits will be provided to qualified applicants during the hiring process.

Every team member also enjoys:

• Generous Paid Time Off
• 13 Paid Company holiday observances
• Remote work opportunities
• A casual dress work environment
• Physical fitness reimbursement
• Discounts on various events, travel, and dining

Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Disclaimer:

Fusable is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

Pay Transparency:

Base - $55,000 to $65,000 annually + commission resulting in on-target-earnings between $70,000-$85,000

The base salary or hourly range listed above represents the good faith estimate of the compensation Fusable reasonably expects to pay for this position upon hire. Actual compensation packages are individualized and determined by various factors, including but not limited to the candidate’s geographic location, relevant experience, internal equity, certifications, education, qualifications, specific skill set, and Fusable’s business needs. Additional compensation may include bonuses and equity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.