Account Manager

Tecla; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Remote work

Paid vacation

Paid holidays

Job summary

Tecla is seeking a dynamic Account Manager to be the main liaison for partner clients in a fully remote role. You will nurture relationships, identify opportunities, and deliver tailored solutions that expand referral volumes and boost client satisfaction across a B2B portfolio.

Candidates should have 3–5 years in B2B account management or healthcare liaison work, strong English communication, and experience with Salesforce or HubSpot.

Qualifications

• 3–5 years of experience in B2B account management or healthcare liaison roles.
• Experience in fast-paced sales environments.
• Proven success in B2B sales and growing partner portfolios.
• Strong interpersonal and English communication skills.
• Experience with Salesforce or HubSpot for pipeline management.
• Healthcare background preferred.

Responsibilities

• Manage relationships with B2B clients and assigned partners.
• Identify new opportunities and drive referral growth.
• Collaborate with marketing and clinical teams to tailor solutions.
• Maintain CRM records and generate performance reports.
• Monitor KPIs and provide leadership within the team.

Skills

B2B account management

Relationship management

Healthcare liaison

Sales

CRM tools

Tools

Salesforce

HubSpot

Job description

*Native/Bilingual English is required for this role (read/written/spoken)*

Monthly salary: $1,800 - $2,500 USD

Along with our partner, we are seeking a dynamic and proactive Account Manager to join our team and drive the business forward. In this role, you will be the key point of contact for their clients, nurturing relationships, identifying new opportunities, and delivering tailored solutions that meet their needs. Your energetic approach and strategic mindset will help expand our partner's client base and strengthen existing partnerships. If you thrive in a fast-paced environment, excel at building rapport, and have a passion for sales and business development, this is the perfect opportunity to make a significant impact.

Responsibilities:

Relationship Management

• Develop and maintain strong relationships with B2B clients, ensuring high levels of satisfaction and loyalty
• Serve as the dedicated point of contact for an assigned portfolio
• Conduct regular check-ins (calls, video meetings) to maintain strong, trusting relationships
• Proactively engage with new and lapsed referring partners to reactivate and grow referral volumes
• Identify new business opportunities by closely managing the accounts
• Address any concerns or friction points raised by referring offices quickly and professionally
• Build trust with clients and win them!

Account Growth & Retention

• Develop and execute account plans to grow volume from existing partners
• Identify opportunities to expand referral relationships within existing office networks
• Track referral trends and flag at-risk accounts for intervention
• Collaborate with their marketing and clinical teams to equip referring offices with up-to-date information, materials, and resources
• Collaborate with marketing and technical teams to craft customized solutions that address client challenges

Reporting & CRM Management

• Utilize Salesforce or similar CRM tools to track interactions and analyze account performance
• Maintain accurate, up-to-date records of all account activity and touchpoints in CRM
• Generate weekly and monthly referral performance reports for leadership
• Monitor KPIs for each account and recommend strategies to improve outcomes
• Provide leadership within your team by sharing insights and driving changes to enhance sales

Required Qualifications:

• 3–5 years of experience in B2B account management, B2B relationship management, or healthcare liaison roles
• Experience in account management within a fast-paced sales environment
• Proven success in B2B sales
• Proven track record of managing and growing a portfolio of external accounts or partners
• Outstanding interpersonal and communication skills in English — warm, persuasive, and professional – combined with business development expertise
• Experience with CRM platforms (Salesforce, HubSpot, or similar) for pipeline and account management
• Background in healthcare, medical sales, or working with physician practices is strongly preferred
• Self-motivated with the ability to manage a large account portfolio independently

Key Performance Indicators (KPIs):

• Retention rate of referring office partnerships
• Number of proactive outreach touchpoints per account per month
• Net Promoter Score (NPS) from referring offices
• CRM data accuracy and account record completeness
• A fully remote position with a structured schedule that supports work-life balance.
• The opportunity to build strong healthcare partnerships and directly drive referral growth and business impact.
• Two weeks of paid vacation per year.
• 10 paid days for local holidays.

*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.*