Account Manager

Temu

United States

On-site

USD 65,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance Coverage

Paid Time Off (PTO)

Paid Sick Leave

401(k) Plan

Job summary

A leading e-commerce platform in the United States seeks a motivated Account Manager to support sellers and enhance their experience. This role requires 3+ years of e-commerce operations experience, strong problem-solving skills, and fluency in English, with preferred Mandarin proficiency. Responsibilities include guiding sellers through policies, analyzing feedback, and collaborating with internal teams. Attractive compensation and benefits are offered.

Qualifications

3+ years of experience in e-commerce operations, account management, or seller support.
Ability to navigate complex problems effectively.
Proactive and able to handle high-volume inquiries.

Responsibilities

Act as liaison for sellers and address registration and compliance issues.
Guide sellers through platform policies and troubleshoot issues.
Collaborate with internal teams to resolve escalations and improve processes.
Analyze seller feedback to propose optimizations.
Conduct training sessions on account health best practices.
Monitor seller performance metrics and report trends to leadership.

Skills

E-commerce operations experience

Problem-solving skills

Knowledge of compliance frameworks

Detail-oriented

Fluent in English

Business level Mandarin

Job description

This range is provided by Temu. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $170,000.00/yr

About US:

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally;
Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including bot not limited to product listing errors, payment delays, or compliance violations;
Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes;
Analyze seller pain points and feedback to propose platform or workflow optimizations;
Conduct training sessions to educate sellers on best practices for account health and growth;
Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Required skills / Minimum Qualifications

3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform;
Strong problem-solving skills with the ability to navigate complex, ambiguous issues;
Familiarity with compliance frameworks (e.g., product standards, tax documentation);
Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines;
Fluent in English and business level mandarin speaking is preferred.

Compensation and Benefits

Our compensation structure is designed to align with the cost of labor in various geographic markets across the US. The total salary for this position ranges from $65,000 to $170,000 annually, based on job-related factors such as skills, experience, qualifications, competencies and location.

In addition, you may receive benefits depending on the nature of employment, job position, and work location. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Insurance Coverage
Paid Time Off (PTO)
Paid Sick Leave (in accordance with applicable state and local laws)
401(k) Plan

The Company reserves the right to modify or change these benefit programs at any time, with or without notice, consistent with applicable law.

Equal Employment Statement

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

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