Account Manager

Zyter|TruCare; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Zyter seeks a dedicated Account Manager to serve a portfolio of enterprise accounts in healthcare IT. You will nurture relationships with decision makers and executives, ensure post-sale success, and translate client needs into actionable Zyter solutions across platforms.

You will own account plans, manage risk, collaborate with Sales, Marketing and Product, and guide renewals and expansion opportunities. Remote work with up to 25% travel; strong communication and strategic thinking are

Qualifications

• 5+ years of client/account management experience in healthcare, healthcare IT and/or enterprise software development.
• Understanding of account planning, budgeting, project management, and negotiation.
• Ability to think strategically and lead initiatives.
• Excellent written and verbal communication; able to facilitate cross-functional meetings.
• Ability to translate clinical and technical concepts for clients.

Responsibilities

• Oversee client relationships across assigned accounts and ensure post-sales excellence.
• Develop and maintain account plans with joint company/customer planning process.
• Establish relationships with key client personnel including C-level executives.
• Consult with clients on best practices and map needs to Zyter solutions.
• Identify client retention risk and mitigate it; ensure client retention.
• Identify client dis-satisfiers and ensure resources address issues.
• Communicate client needs and requirements to internal teams and ensure timely delivery.
• Coordinate involvement of Zyter personnel to meet objectives and expectations.
• Support Sales, Marketing and Product with relevant account information.
• Facilitate client contract renewals and extensions.

Skills

Client relationship management

Strategic thinking

Communication

Negotiation

Project management

Risk awareness

Consultative selling

Cross-functional collaboration

Healthcare IT knowledge

Education

Bachelor's degree in related field

Job description

To serve as primary contact through entire life cycle for assigned portfolio of accounts with a focus on cultivating and maintaining robust relationships with decision makers and executives across the client organization. To manage and monitor client satisfaction and deliverables and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance the client experience. To drive value for clients by promoting the benefits of increased profit potential, improved productivity and efficiency by using Zyter services and solutions. To act as the "Voice of the Client" across the various internal stakeholders.

Knowledge/Experience:

Bachelor's degree in Related Technology Field, Business Administration, Healthcare Administration or related field. 5+ years of client/account management experience in healthcare, healthcare IT and/or enterprise software development. Demonstrated knowledge of general principles of account planning, budgeting, project management, and negotiation. Demonstrated competency in strategic thinking, planning and leadership. Ability to exercise "risk awareness" and take action to reduce unforeseen circumstances. Ability to share best practices on relationship management, consultative approaches and other client engagement across operations. Excellent written and oral communication skills and the ability to facilitate meetings with cross-functional teams in a confident and credible manner. The ability to understand and comfortably speak to both clinical and technical concepts is required.

Position Responsibilities:

• Oversee client relationships across assigned portfolio of accounts, ensuring excellence standards in post-sales through solution definition/delivery and ongoing support services.
• Develop and maintain account plan by leading a joint company/customer planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
• Establish productive, professional relationships with key client personnel, including C-level executives.
• Consult with clients on best practices; develop an understanding of client business challenges and objectives and map to Zyter solution features / benefits to address these needs.
• Identify client retention risk and implement plans to mitigate risk; overall, insure client retention of assigned client portfolio.
• Identify client dis-satisfiers and insure appropriate resources are solving associated issues.
• Communicate regularly with internal staff regarding client needs and requests, contractual obligations, projected enrollment levels, business model or work procedure changes, and other elements required for successful utilization of Zyter solutions.
• Coordinate the involvement of Zyter personnel, including all Client Experience teams and management resources, in order to meet account performance objectives and client expectations. Ensure that supporting account resources are familiar with their assigned tasks and uphold accountability for timeliness and quality of delivery.
• Support the Sales, Marketing and Product teams in providing relevant account information to inform Zyter business development or product directions.
• Facilitate client contract renewals/extensions and same store sales (add-on products and services)

Remote; Travel required, variable up to 25%