Account Manager, National Accounts

ZELIS; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

ZELIS is seeking an Account Manager in Atlanta, GA to support the management of national payer accounts. This role involves partnering closely with internal teams and clients, troubleshooting issues, and ensuring adherence to best practices in client relationship management.

The ideal candidate will have experience in healthcare, strong interpersonal skills, and proficiency in Excel. The position requires occasional travel within the United States, but this should not exceed 15%.

Qualifications

• 1-3 years of experience in healthcare in a client-facing role.
• Strong interpersonal skills to build rapport with clients.
• Solid analytical and project management skills.
• Ability to communicate clearly with clients and stakeholders.

Responsibilities

• Support the management of a large national payer account.
• Align with Operations and IT for project deliverables.
• Troubleshoot operational and IT issues.
• Monitor internal reporting and identify savings opportunities.
• Handle escalated client issues and interactions.
• Partner with Director for presentations and client meetings.

Skills

Client relationship management

Project management

Interpersonal skills

Analytical skills

Multi-tasking

Excel proficiency

SalesForce.com experience

Education

BS Degree (preferred)

Tools

SalesForce.com

MS Suite products

Job description

Job Description

We founded Zelis to help control the rising cost of healthcare and make healthcare more affordable for all of us.

Zelis is pursuing an aggressive organic and non-organic growth strategy focused on providing superior healthcare claim lifecycle solutions to payors, providers and individuals from pre-payment through payment. The Account Manager will have responsibility for supporting the day to day management of a large, national payer account within the Zelis portfolio. The Account Manager will partner with the Director of National Accounts for client administration, delivering best in class service and providing proactive solutions to maintain a positive client relationship.

Key Responsibilities

• Provide support in the completion of administrative tasks related to client updates, managing go-live calls and other service-oriented actions to ensure optimal results
• Partner with Operations, IT and other internal teams to align against project deliverables as well as providing tracking, status updates for client milestones
• Troubleshoot Operational and IT issues; research issues, liaise with management to determine communications to the client as well as issue resolution
• Monitor internal quarterly reporting; scale to understanding data and identifying trends, additional savings opportunities, product performance, and other reportable metrics
• Handle escalated issues from Client Services and/or other internal teams that require client interaction
• Partner with Director National Accounts for presentations, client meetings, and other client-facing communication
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy

Qualifications

Preferred Experience / Qualification

• 1-3 years + experience working within healthcare in a client facing role
• Ability to work independently as a skill basis and product knowledge increases
• Dynamic interpersonal skills that will enable developing a strong rapport with the client
• Ability to clearly communicate with clients and internal ZELIS stakeholders
• A sense of urgency, ability to multi-task
• Solid project management and analytical skills desirable
• Thorough knowledge of Excel and other MS Suite products
• Experience with SalesForce.com is a plus
• Travel requirements to (primarily) domestic destinations should not exceed 15%

Education:

BS Degree preferred but not required

Additional Information

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.