Account Manager

Enavate; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive health insurance

Flexible work arrangements

Professional development

Unlimited paid time off

Team member recognition

Job summary

Enavate is seeking an Account Manager to drive account growth within verticals like Professional Services and Manufacturing. The role involves nurturing client relationships and identifying opportunities to enhance their Microsoft ecosystem. Responsibilities include client satisfaction, sales attainment, and ongoing support.

Successful candidates will have a strong background in SaaS sales, account management, and a deep understanding of ERP and CRM solutions. Enavate offers competitive benefits, including health insurance, flexible work arrangements, and generous paid time off.

Qualifications

• Demonstrated success in account management focusing on SaaS or partner sales.
• Experience managing mid-market businesses ($25M - $500M).
• Deep understanding of ERP and CRM solutions, especially Microsoft ecosystem.

Responsibilities

• Own increases in client satisfaction within the designated market vertical.
• Craft and implement an annual sales strategy for client spend.
• Conduct quarterly business reviews to track client satisfaction.

Skills

Account management

SaaS sales

Communication skills

Strategic planning

Project management

Job description

The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long‑term, value‑added relationships with existing clients. They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve or upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals. They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting.

Reports to: Sales Leader

Travel: up to 50%

Location: This role is available in multiple locations. Depending on your location, different work environments are supported: In‑office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S.

Key Responsibilities

• Client Satisfaction: Own increases in client satisfaction within the designated market vertical among mid‑market accounts, ensuring projects are delivered well and achieve intended results
• Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
• Sales Attainment: Craft and implement an annual sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit the client’s long‑term roadmap, and closing deals

Additional Responsibilities

• Inform Go‑to‑Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate’s overall approach
• Market Awareness: Stay informed on industry trends and evolving client needs within the given vertical to improve engagement and satisfaction
• Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive‑level attendees, to track adoption, satisfaction, and long‑term roadmaps
• Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating the client’s buying process, and coordinating internal resources and stakeholders across an often iterative sales process

Required Experience and Qualifications

• Experience: Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross‑sell or upsell. Experience managing mid‑market ($25M - $500M in total revenue) businesses is preferred
• Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem
• Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
• Action Orientation: Demonstrated persistence generating cross‑sell and upsell opportunities to existing clients, identifying and owning all post‑close sales opportunities
• Communication Skills: Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels

Benefits

• Health and Wellness We offer competitive health insurance, wellness programs, and mental health resources to support your well‑being, both physically and mentally
• Flexible Work Arrangements We believe in work‑life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs
• Professional Development Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career
• Generous Time Off Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work‑life balance, so you can perform at your best
• Team Member Recognition We appreciate and celebrate the hard work and achievements of our team. Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us

Equal Opportunity Employer (EEO). This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team