Account Manager

Spot Freight; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Spot Freight in Tampa, Florida, is seeking an Account Manager to drive business development and customer growth. You will manage customer accounts and provide strategic solutions to meet unique shipping requirements.

The ideal candidate holds a Bachelor's degree and has at least 2 years of sales experience. Strong negotiation and organizational skills are essential in this fast-paced environment. The position offers a base pay of $50,000 plus commission opportunities.

Qualifications

• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Responsibilities

• Understand prospective clients’ shipping requirements and manage a consistent sales pipeline.
• Design and execute customer strategies for profitable growth.
• Serve as a consultative resource for customers.
• Maintain operational efficiencies for customer's freight.
• Achieve and exceed monthly sales margin expectations.
• Proactively communicate with customers to resolve issues.

Skills

Negotiation skills

Ability to thrive in a fast-paced environment

Strong organizational skills

Adaptability and multi-tasking ability

Confident decision-making

Education

Bachelor's degree

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information

• $50,000 base pay; potential commission within first year.
• This is a non‑exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Tampa, Florida

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.