Account Manager

VIVA Manufacturing; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

VIVA Manufacturing, a full-service nutraceutical producer in the Greater Tampa Bay Area, is seeking an Account Manager responsible for maintaining and growing complex client accounts from initial RFQ through delivery. You will coordinate with Business Development, Production Planning, R&D, Finance, and Production to ensure seamless execution and customer satisfaction.

The role requires 3–5 years in account management or related fields, experience in cGMP manufacturing, and strong project

Qualifications

• This role requires 3–5 years of experience in Account Management, R&D, or Quality Control.
• Experience in a cGMP-manufacturing environment, such as Nutraceuticals or Pharmaceuticals.
• Strong project-management and understanding of supply chain operations.
• Excellent written and verbal communication, plus a customer-focused mindset.

Responsibilities

• Own end-to-end lifecycle for assigned accounts from RFQ to delivery.
• Develop detailed project plans aligned with client goals and capacity.
• Lead RFQ development and transition to purchase orders.
• Coordinate BOMs and production tracking to ensure on-time delivery.
• Maintain strong client relationships and serve as primary liaison.
• Facilitate regular reviews, onboarding, and upsell opportunities.

Skills

Project management

Relationship building

Cross-functional collaboration

Customer-focused

Attention to detail

Education

College or equivalent experience

Tools

Microsoft Office Suite

CRM systems

ERP systems

Inventory management software

Job description

*Viva Manufacturing LLC will not be accepting candidates from 3rd party recruitment agencies at this time. Thank you for your understanding.*

Company Description

VIVA Manufacturing is a full-service partner specializing in the development, formulation, and production of premium nutraceutical, functional food, and health & wellness products. With over 260,000 sq. ft. of vertically integrated manufacturing and packaging space, we offer end-to-end solutions such as powder blending, capsule and tablet production, liquid manufacturing, and large-scale fulfillment. Holding top-tier certifications including NSF, NSF for Sport, and Organic, VIVA is committed to quality and regulatory compliance. Our innovations have driven over $2 billion in revenue for our customers across retail, Amazon, D2C, and global channels. By combining advanced R&D, high-capacity production, and premium packaging, VIVA ensures speed-to-market, enhanced supply chain control, and exceptional product outcomes.

Role Description

This is a full-time, on-site role for an Account Manager located in the Greater Tampa Bay Area. The Account Manager is responsible for maintaining and growing complex client accounts while effectively onboarding new clients within the nutraceutical industry. This role serves as the primary liaison between clients and internal departments including Business Development, Production Planning, Research & Development, Finance, and Production ensuring seamless execution from initial RFQ through successful order completion. Success in this position requires strong project management capabilities, mastery of the RFQ-to-purchase-order lifecycle, effective supply chain communication, and exceptional relationship-building skills. The ideal candidate will be self-motivated, detail-oriented, and able to work both independently and collaboratively in a fast-paced, customer-focused environment.

Nutraceutical, R&D or Quality Control experience is preferred.

Project Management & Order Lifecycle

• Own the end-to-end project lifecycle for assigned accounts, from initial inquiry through final delivery and post-order follow-up.
• Develop detailed project plans aligned with customer goals, timelines, and internal production capacity.
• Lead the completion of RFQs (Requests for Quotes), ensuring timely, accurate, and competitive submissions.
• Manage the transition from approved RFQ to purchase order, coordinating all internal approvals, documentation, and customer confirmations.
• Oversee and manage complex Bill of Materials (BOMs) to support accurate quoting and project execution.
• Monitor order readiness, material procurement, and production tracking to ensure on-time delivery.
• Proactively identify and mitigate risks throughout the order lifecycle to prevent delays or quality issues.

Customer Success & Relationship Management

• Build and maintain strong, collaborative relationships with customers to foster long-term partnerships.
• Serve as the single point of accountability for customer satisfaction, retention, and account growth.
• Respond to all customer inquiries with a same-day turnaround, ensuring exceptional service.
• Coordinate and lead regular customer meetings to review project progress, performance metrics, and upcoming needs.
• Facilitate smooth and successful onboarding processes for new clients.
• Maintain high levels of customer satisfaction and actively work to ensure retention.
• Identify opportunities to upsell and cross-sell within assigned accounts strategically.

Cross-Functional Coordination & Communication

• Provide timely and accurate production updates to internal teams and customers throughout the order process.
• Monitor internal department performance (R&D, Estimating, Production) to meet customer expectations and project deadlines.
• Collaborate with the Finance team to monitor and audit account performance, including accounts receivable activities, payment follow-up, and issue resolution.
• Ensure clear handoffs and communication at each stage of the RFQ-to-order-completion process.

Education:

College and/or equivalent experience

Experience:

• Minimum of 3–5 years of experience in Account Management, R&D, or Quality Control.
• Experience working in a cGMP-compliant manufacturing environment, such as Nutraceuticals

or Pharmaceuticals.

• Experience in project management and a strong understanding of supply chain operations,

especially within regulated manufacturing environments.

Knowledge, Skills and Abilities:

• Proficient in Microsoft Office Suite, CRM, ERP, and inventory management systems.
• Technologically proficient with advanced computer skills and the ability to quickly learn new

software and systems.

• Highly organized with strong planning, time management, and multitasking abilities.
• Detail-oriented with strong process management skills to ensure accuracy and efficiency.
• Excellent written, verbal, and interpersonal communication skills with strong active listening.
• Proven ability to collaborate across teams, solve problems, and manage multiple priorities in fast-paced environments.