Account Manager

Colonial Group; Suwanee, Northern (GA, KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Salary + incentives

Benefits (Medical, Dental, Vision)

Growth opportunities

Volunteer time

Paid holidays

Job summary

Abatement Technologies is seeking an Account Management/Sales Support professional to maximize post-sale revenue and operational efficiency. You will support RSM and TM in a defined region, build quotes, convert orders, and manage recurring accounts while maintaining CRM data integrity.

The role emphasizes upsell opportunities, timely coordination with CSR for RMA/warranty, and collaboration with a high-functioning sales team. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required; 2+ years in account management/operations.
• Excellent organizational and communication skills.
• Ability to interact effectively with staff, customers, vendors, suppliers, and affiliates.

Responsibilities

• Serve as a key support resource for RSM and TM within a defined geographic region.
• Build quotes and convert orders in a timely manner.
• Manage small recurring orders from an existing regional book of business.
• Maintain clean CRM data and drive process improvements.
• Coordinate with CSR team to facilitate RMA, warranty, or repair services.
• Identify upsell/cross-sell opportunities and trigger re-orders.
• Provide account intel and usage data feedback to RSM/TM.
• Ensure health and safety policies are followed.

Skills

Account management

Sales support

CRM data management

Customer service

Organizational skills

Interpersonal communication

Upsell identification

Education

High School Diploma

2+ years account management/operations

Tools

CRM software

Job description

WHO WE ARE

We are Aire Guardians! At Abatement Technologies we pride ourselves on our strong foundation built over three generations of family ownership. Our leaders operate with honesty and integrity, ensuring a positive impact on both our customers and employees. Our products and services are designed to meet the unique needs of contractors and facilities managers, ensuring safety, compliance, reliability and efficiency.

We are committed to delivering exceptional value to our clients through our dedication to quality, customer service and staying technologically current. As responsible corporate citizens, we are leaving a mark in our communities while embarking on an exciting journey of growth fueled by our commitment to excellence, innovation and going the extra mile. Join us on our journey and be part of a company that truly makes a difference!

ABOUT THE POSTION

Maximize re-buy revenue and operational efficiency by managing post-sale execution, quoting, and upsell opportunities for existing accounts.

ESSENTIAL JOB FUNCTIONS

• Work as a key support resource for RSM and TM within a defined geographic region.
• Support RSM/TM deals by building quotes and converting orders in a timely manner.
• Manage small recurring orders from an existing regional book of business.
• Work as part of a high-functioning sales team covering a broad region.
• Prospect and ask probing questions within existing accounts to identify new business opportunities.
• Refer new business opportunities to RSM/TM
• Proactively trigger re-orders and identify upsell/cross-sell leads.
• Provide real-time feedback to RSM/TM with account intel and usage data.
• Triage account issues (Logistics/Finance/Tech Services) in a timely manner.
• Coordinate with CSR team to facilitate RMA, Warranty, or Repair services.
• Capture voice-of-customer insights for product development and marketing.
• Maintain clean CRM data and drive process improvements.
• Maintain ICRA certification for construction within healthcare environments.
• Model Abatement’s values in all that you do and hold others accountable in maintaining the integrity of them.
• Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability.
• Commitment to Health and Safety, consistently following all policies/rules and procedures.

Perform other duties as requested, directed, or assigned by Company management. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

EDUCATION AND WORK EXPERIENCE

High school diploma required; 2+ years in account management/operations.

Excellent organizational and communication skills.

Must be able to interact effectively with other staff members, customers, vendors, suppliers, and affiliates.

WHAT WE OFFER

Competitive Compensation: Base salary + performance incentives.

Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D, EAP, 401(k) with match.

Growth Opportunities: LinkedIn Learning access, professional development.

Give Back: Paid volunteer time with Habitat for Humanity.

Work-Life Balance: Generous PTO and paid holidays.